Management and Program Assistant

Management and Program Assistant

Department: Department of Veterans Affairs

Location(s): Indianapolis, Indiana

Salary Range: $50930 - $66210 Per Year

Job Summary: The Richard L. Roudebush VA Health Care System is currently recruiting for a Full-time, Permanent, Management and Program Assistant. This position will be located in the Environmental Management Service at the Indianapolis VA Medical Center. This position is only open to current employees of the Richard L. Roudebush VA Medical Center and affiliated CBOC

Major Duties:

• Serves as the Quality Assurance Controller for Environmental Management Service. Responsible for independently planning, implementing, monitoring, and evaluating the quality assurance program requirements for the service, including the development of effective mechanisms for review and evaluation of key service functions. Routinely collects data in the form of continuous performance monitors, such as ATP, Surfacide UV disinfection, Exam 4 Inspections, water safety logs, and Performance Logic software. Assesses the collected data, evaluate data and initiates problem-focused review as indicated through the monitoring process, after approval by the Chief, Environmental Management Service. Follow-up documentation is provided as required. Gathers data and information, as appropriate, for the Annual Management Briefing and prepares quarterly quality reviews addressing goals of the service, progress reports on QA Monitors and Risk assessments. Prepares responses for Chief's signature/approval, to committees throughout the medical center on the status of Environmental Management's QA program as required. Incumbent ensures validity of all data collection mechanisms, alerting to problem areas and initiating solutions in providing information of the highest quality. Incumbent works closely with the Quality Assurance Manager for the Medical Center for compliance with Medical Center and JCAHO directives. Uses Microsoft Office or other comparable software to develop and changereports, spreadsheets, to graphically display data, for tracking purposes and identify trends aswell as opportunities to improve the quality of service and operating efficiency of Environmental Management Service Textile care and uniform program. The incumbent uses MS PowerPoint or other comparable graphics software to develop presentation materials monthly supervisory and staff meetings as needed. The incumbent uses MS Word or comparable word processing software to execute office automation functions such as storing and retrieving electronic documents and files, generating reports and memorandums, creating correspondence for internal and external customers. Work Schedule: 7:30am to 4:00pm Mon-Fri Position Description Title/PD#: Management and Processing Assistant/91729-0 Telework: Not Available Virtual: This is not a virtual position

Qualifications: You must include qualifying specialized experience employment periods in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week). AND, if you have held a Government position, that position's grade level MUST be listed on your resume; Failure to include all requirements in your resume will result in disqualification. Please refer to https://www.usajobs.gov/help/faq/application/documents/resume/what-to-include/ for additional information on resume requirements. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support, operating a personal computer, using a computer to process and analyze data, sorting and processing incoming correspondence, coordinating with others between various units and offices to accomplish work related projects, analyzing work flow to determine potential problem areas and making recommendations to correct, proofreading documents for grammatical errors, notifying others of pending appointments and meetings, and advising others on processes or procedures. You will be rated on the following Competencies for this position: Competency 1 - Customer Service Competency 2 - Attention to Detail Competency 3 - Manages and organizes information Competency 4 - Flexibility Competency 5 - Computer Skills Competency 6 - Communication Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) to receive consideration To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume or other documents from your USA JOBS account or your application will be incomplete. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Page 3 of 4 Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience -Use concise, results focused language -Align language from the job announcement -Focus on demonstrating skills and competencies -Remove outdated or unrelated experience-Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at:-https://help.usajobs.gov/faq/application/documents/resume/page-limit.-https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

Application Deadline: 2026-03-06