Management and Program Analyst (Intake Specialist)

Management and Program Analyst (Intake Specialist)

Department: Department of Veterans Affairs

Location(s): Anywhere in the U.S. (remote job), United States

Salary Range: $125776 - $197200 Per Year

Job Summary: The Management and Program Analyst (Intake Specialist) supports OAWP's Intake Division. The Intake Specialist serves as a Senior Management and Program Analyst on analytical projects in support of administrative investigations of allegations of whistleblower retaliation, senior leader misconduct or poor performance, and/or whistleblower disclosures, within the VA.

Major Duties:

• Serves as a Senior Management and Program Analyst on analytical projects in support of administrative investigations, as governed by VA Directive 0500, of allegations of whistleblower retaliation, senior leader misconduct or poor performance, and/or whistleblower disclosures, within the VA. The incumbent is responsible for a myriad of organizational duties, which includes, but is not limited to preparing, monitoring, and determining the accuracy of matters requiring coordination with leadership, Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), National Cemetery Administration (NCA), and all Staff Offices. The incumbent identifies discrepancies and ensures that all matters assigned under his/her purview are properly addressed prior to case closure. Independently identifies, obtains, and evaluates relevant data including, but not limited to agency investigative reports, open-source reporting, commercial and governmental databases, case files, information obtained from VA's Administrations and all Staff Offices, case law databases, personnel files, time and attendance records, email and internet records. The incumbent functions with a high degree of autonomy, assessing incoming matters, makes informed case decisions, and provides advice to peers and/or management predicated upon a detailed knowledge of law and regulations. Establishes long and short-term objectives designed to meet the needs of the organization. S/he must have expert writing, analysis, and presentation skills. Coordinates with VA Administrations, Program Offices, Veterans Integrated Service Networks (VISN), Regional Offices, and other entities, such as the Office of Resolution Management (ORM), OIG, and OSC, to obtain data and other evidence, which may be complex, sensitive, and voluminous. Processes digital evidence and prepares such evidence for access and use by investigators and OAWP staff. Prepares investigative scope reviews and new matter assessments, statistical compilations, and other materials in support of case disposition. Uses critical thinking to identify patterns and relationships across datasets and generates new insights. Independently interprets and evaluates information from various sources, synthesizes results, and presents conclusions. Assessments contain well-sourced, accurate written analyses that addresses analytic needs as required by internal and external staff involved in OAWP case management. Prepares and communicates visualizations and other representations to conveying the results of the analytical work. Submits initial assessments and other products in response to external Congressional and stakeholder requests, quality assurance reviews, and as prescribed by organizational leadership to ensure compliance. Develops concise and accurate work products, with no substantive comments arising from internal governance or quality reviews. Manages a large number of complex and dynamic projects and cases, which consistently meets established timeframes to meet OAWP's organizational objectives. Supports multiple, ongoing cases and may act as an informal team lead for ad-hoc teams of other analysts. Provides oral and written briefings to organizational leadership, and VA Administrations and Staff Offices and liaisons to convey the results of the information being analyzed and is prepared to defend the methodology used. Serves as a subject matter expert on government, commercial, and open source databases and tools used to support incoming casework. Identifies information source search strategies to enhance databases and improve processes. Identifies division training needs, develops, and conducts training, and creates reference materials on database uses and tools to increase awareness throughout the organization. Maintains awareness of new data sources relevant to the organization as well as any issues affecting current data sources. The incumbent develops and recommends digital products to offer innovative solutions and improved organizational databases and tools used by the organization. Provides mentoring and guidance to more junior analyst staff including the use of analytical tools and databases. Develops internal governance practices to ensure that the quality and accuracy of the work produced by others meet the organization's high standards. Performs other related duties as assigned. Work Schedule: Required to work Monday through Friday with various tours available pending supervisory approval. May be subjected to change based on operational needs. Compressed/Flexible: Yes Telework: Available - Ad Hoc telework (situational telework) as determined by the agency policy. Virtual: This is not a virtual position. Position Description/PD#: PD138710 and PD138710 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: conducting or providing oversight of complex administrative investigations regarding multiple personnel complaints and whistleblower disclosures; conducting reviews of administrative investigations for procedural thoroughness; analyzing procedures and events for compliance with applicable laws and regulations; receiving complaints and whistleblower disclosures involving whistleblower retaliation or misconduct and developing the matter with the complainant to understand the nature and details involved in the complaint; evaluating statutory authorities for investigation involving potentially criminal and administrative complaints; determining the appropriate referral of the complaint or whistleblower disclosure if the matter is not within the organization's investigative authority; handling sensitive and potentially controversial matters with tact, discretion, and confidentiality. You will be rated on the following Competencies for this position: Accountability Attention to Detail Communications Compliance Creativity and Innovation Critical Thinking Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Interpersonal Skills Leadership Learning Performance Management Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Written Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: At least five (5) years of expert level experience receiving and reviewing employee whistleblower disclosures at the Agency/headquarters/enterprise level that involve allegations of misconduct and/or whistleblower retaliation; then independently researching the issues as needed, including whether the complained-of activity or conduct violates any law or regulation; and then determining the best course of action to handle the disclosure, i.e., conduct an investigation or refer the complainant or issues to a more appropriate entity. At least five (5) years of expert level experience conducting administrative investigations or doing oversight of investigations. At least five (5) years of expert level experience working with case management applications or electronic evidence files. Demonstrated responsibility over at least one year for high volume case intake processing and managing an average of 10 cases at one time. Demonstrated experience producing case briefings for Executive leadership. Demonstrated experience de-escalating during high stress encounters and conflict with a complainant. Demonstrated experience with professional communications and work products being subjected to Congressional scrutiny and review. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Some travel, walking, bending, and carrying lightweight items, such as briefcases, notebooks, and work papers may be necessary. In addition to duties normally performed sitting at a desk, the work involves occasional public speaking and travel within the organization in conjunction with training and referred investigations. No special physical demands are required to perform the work. The incumbent is frequently required to work in situations that demand exceptional adaptability of specialized skills and the ability to react quickly to emergent needs, which could lead to mental strain and high levels of stress. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at: https://support-usahire.opm.gov/hc/en-us Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Application Deadline: 2026-01-20