Management and Program Analyst, GS-0343-09/11 FPL GS-12 (DE)

Management and Program Analyst, GS-0343-09/11 FPL GS-12 (DE)

Department: Department of Education

Location(s): San Francisco, California, Denver, Colorado, District of Columbia, District of Columbia, Atlanta, Georgia, Chicago, Illinois, Kansas City, Missouri, New York County, New York, Philadelphia, Pennsylvania, Dallas, Texas, Seattle, Washington

Salary Range: $61111 - $120157 Per Year

Job Summary: The core mission of the U.S. Department of Education (ED) Office of Federal Student Aid (FSA) is to administer the federal financial aid programs under Title IV of the Higher Education Act of 1965. Each year, these programs provide billions of dollars in federal loans, grants, and work-study funds to students and their families for education beyond high school.

Major Duties:

• APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. As a MANAGEMENT AND PROGRAM ANALYST, GS-0343-09, you will be responsible for: • Assisting with analyzing and evaluating departmental management practices, identifying operational challenges, proposing data-driven solutions including procedural improvements and technology adoption, and providing guidance on contract information management and stakeholder communications. • Preparing administrative reporting, evaluates internal operations for efficiency and cost savings, recommending organizational improvements, and assisting in supporting project cost and program economic analyses. • Supporting senior staff by evaluating managerial operations, assist with advising on data management and customer service solutions, preparing project reports, and recommending process improvements using statistical tools. • Assisting in identifying routine program issues, analyzing program performance using qualitative and quantitative methods, recommending improvements, preparing management reports, and contributing to all phases of project management. As a MANAGEMENT AND PROGRAM ANALYST, GS-0343-11, you will be responsible for: • Analyzing and evaluating departmental management practices, identifying operational challenges, proposing data-driven solutions including procedural improvements and technology adoption, and providing guidance on contract information management and stakeholder communications. • Preparing administrative reporting, evaluating internal operations for efficiency and cost savings, recommending organizational improvements, and supporting project cost and program economic analyses. • Evaluating managerial operations, advising on data management and customer service solutions, preparing project reports, and recommending process improvements using statistical tools. • Identifying routine program issues, analyzing program performance using qualitative and quantitative methods, recommending improvements, preparing management reports, and contributing to all phases of project management.

Qualifications: Minimum Qualification Requirements You may meet the minimum qualifications for the GS-09, if you possess the specialize experience, education, or a combination of the two. Specialized Experience for the GS-9 One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience in analyzing the effectiveness and efficiencies of a program or process and providing recommendations for improvement. 2. Experience in all aspects of project management including development, implementation of planning tools and controls, tracking, reporting, and communicating with stakeholders. 3. Experience in analyzing data and documents to identify issues and patterns that need to be addressed. OR EDUCATION (see EDUCATION SECTION of the vacancy announcement) Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to write and verbal communicate skills to document and communicate effectively with both internal and external stakeholders. 2. Ability to effectively communicate recommendations as a result of analysis to management both verbally and written. 3. Knowledge of customer service and customer support principles and methods. 4. Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity of an organization. Specialized Experience for the GS-11 One year of experience in either federal or non-federal service that is equivalent to at least a GS-09 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience in assessing programs including identifying and implementing continuous process improvements to enhance operational effectiveness and efficiencies. 2. Experience in using qualitative and quantitative techniques to interpret data in supporting strategic plans, operational and organizational impacts, and evidence-based decision making. 3. Experience in all aspects of project management including scope evaluation, project timelines, identifying dependent tasks, monitoring, tracking, reporting, and stakeholder communication. OR EDUCATION (see EDUCATION SECTION of the vacancy announcement) Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to write and verbal communicate skills to document and communicate effectively with both internal and external stakeholders. 2. Ability to effectively communicate recommendations as a result of analysis to management both verbally and written. 3. Knowledge of customer service and customer support principles and methods. 4. Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity of an organization.

How to Apply: Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire. Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)). Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click “Finish” to submit your application. NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts. In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement. If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.

Application Deadline: 2026-01-15