About Achievers
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
The opportunity:
We are looking for a Senior Services Operations Specialist to be responsible for executing and operationalizing Achievers’ revenue-driving programs. This role owns the system builds, workflow execution, documentation, and operational infrastructure that enables CSMs and leaders to consistently identify, target, and act on revenue-driving opportunities.
This specialist also maintains essential operational materials (playbooks, documentation libraries, program templates, resource repositories) and supports other Services Operations administrative workflows to ensure the department runs smoothly, accurately, and at scale.
This role is ideal for someone who is highly organized, technically proficient in customer systems (e.g., Salesforce, Catalyst), and motivated by building repeatable processes that drive measurable business outcomes.
Who You Are:
- Someone with a process mindset: you identify inefficiencies and naturally design for repeatability.
- Enjoys system building and believes operational rigor drives results.
- Strong attention to detail, especially with data, documentation, and system fields.
- Feels energized by turning ideas into reality.
- Works well independently and takes pride in precise follow-though, while balancing between speed and quality.
- Communicates clearly, asks clarifying questions, and ensures alignment before building.
PLEASE NOTE THAT THIS IS A 12 MONTH CONTRACT
Responsibilities: