Loss Prevention Supervisor

Why We're Here

At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas.  With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different

Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.

Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike.  We are looking for bright, confident, and free-spirited people to join our team!

What You'll Do

As the Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.

Some of your responsibilities include:

• Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property.
• Maintain logs, certifications and documents required by law and Standard Operating Procedures.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Assist in the development and implementation of emergency procedures.
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Report any procedure violations to the Director of Loss Prevention and appropriate management.
• Strive to improve service performance.
• Supervise Loss Prevention staff to effectively monitor and protect property assets.
• Perform duties of the Director of Loss Prevention in their absence.
• Celebrate successes and publicly recognize the contributions of team members.
• Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills.
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests.
• Serve as a role model to demonstrate appropriate behaviors!
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Handle guest problems and complaints effectively.
• Bring issues to the attention of the department manager and Director of People and Culture as necessary.
• Report all employee accidents and guest liability incidents in a timely manner.

What You'll Bring

• 2+ Years Experience being a Loss Prevention Supervisor in a Hotel environment, preferably at a four-diamond or higher Resort
• Understanding of safety protocols and local law requirements
• First Aid/CPR Instructor Certification
• Basic Computer knowledge, Microsoft Office Proficiency plus Typing skills required
• Ability to manage difficult situations with guests if and when they arise.
• Ability to create and maintain an uplifting, welcoming, and safe environment!
• Must be able to lift 25+ pounds
• Flexible schedule, able to work weekends, evenings and holidays.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.