Logistics Specialist - JCB

Logistics Specialist - JCB

The JCB Logistics Specialist is responsible to support CT Customer Experience Manager in delivering Maersk’s value proposition through excellent customer service delivery. 

Logistics Specialist will support the account development with data driven analysis and reporting. Will generate synergies across all stakeholders and will be able to identify process gaps, needs for alignment and value creation initiatives.

As an external party in JCB, it’s expected that you also follow our customers value and policies. You always represent Maersk.

This position is On-site at JCB facilities in Pooler, GA 5 days a week (Monday - Friday 7:45am - 5pm).

Responsibilities for the position

• Understand the supply chain SCM account’s business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
• Builds and maintains long term relationship with customer, and internal operational and customer service network.
• Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Client Program Manager, KCM or Customer Experience Manager where applicable.
• Collaborate with the Global Service Centre (GSC) staff assigned to the key account.
• Maintain IOPs accordance with business changes – communicate and collaborate with CPM to update changes in SOP for processes
• Analyze gaps between operational service levels and data output and make recommendations to address identified gaps.
• Support PM in KPIs and other program initiatives to internal Maersk stakeholders and work in conjunction with Program Manager who is responsible in presenting to the customer
• Assist and coordinate new tactical and operational project initiated by the client and/or Maersk                                                                       
• Act as a bridge between origin team and the client to improve the understanding and facilitate the communication, i.e. assist client to understand origin operations and vice versa assist origins to understand client’s requirement, expectation and business model
• Investigate EDI failure and analyses inputs to determine where/why error occurred. Coordinate with key systems/origin personnel to drive change where needed and improve EDI performance
• Attend daily and monthly operational meetings with customer and Maersk
• Update customer required and Maersk’s approved milestones in TMS daily
• Ensure compliance with applicable federal, state and local laws and regulations, adherence to company procedures and policies.
• Monitor cargo flow and identify demurrage situations, then work with other Maersk parties to clear them and ensure cargo keeps moving.
• Performs other position related duties as specified by management. Can’t take task from customer without Maersk review and approval. This to preserve good order.

Technical Skills & Key Competencies

• Maersk systems
• Excellent written and verbal communication skills
• Customer and people oriented
• MS Office tools, data analytics and reporting
• Team player with proven ability to work under pressure and independently with little supervision
• Visible driving force of Maersk Values and winning behaviours
• A strong execution minded individual with financial technical skills, analytical ability, good judgment, and strong operational focus including analytical and troubleshooting skills
• Knowledge of logistics market
• Focus on delivering high quality work
• Excellent conflict resolution and problem-solving skills
• Able to manage ambiguity an able to work in agile environment.

Notes on the inhouse role:

As an external party to the CUSTOMER, employee should follow-up Maersk and CUSTOMER policies. The Inhouse must following this basic housekeeping rules:

Position Specifications

Operational Efficiency & Customer Service Experience Requirements

• At least 3 years’ experience in managing large Operations / Customer service teams with minimum 5 years’ experience in the Logistics sector
• Understanding of legal / commercial framework and documentation related to contracts of carriage for AIR, FCL, LCL, Intermodal transport, and international trade
• Familiarity with Maersk Policies and Processes relating to the following is preferred
• All applicable Maersk systems and processes

Relationship Management

• Ability to work and thrive in a flexible matrix organization with focus on networking and collaboration
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment
• Ability to influence stakeholders
• Understanding of Maersk Global and Area/ Structure

Drive for Results

• Convey a sense of urgency and drive issues to closure, persist despite obstacles and opposition
• Passion for customer service and cost management
• Well-organized when working under pressure
• Proactive and exhibits excellent problem-solving capabilities

Onsite schedule

• The role requires being onsite Monday to Friday from 7:00 AM to 4:00 PM, as agreed between Maersk and Volvo. This schedule is fixed and part of the onsite support commitment. Any request for time off must be communicated to your Maersk manager at least 48 hours in advance. For any other changes to your schedule, such as late arrival or early departure, you must inform your manager at least 30 minutes before your shift starts.

Dress Code in alignment with Maersk and Volvo dress policy

Business Casual Monday - Friday:

Job Type:

Full Time

Salary:

$65,000 - $80,000

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

#LI-Onsite #LI-GS4

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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