Logistics Operations Co-op

Syfan Logistics Operations Co-op Job Description

Logistics Operations Co-op Position Summary  

A two-semester Syfan Logistics operations co-op position that provides logistics operations experience over the course of two semesters (to take during the 2026 Spring semester and the 2026 Fall semester or as the student’s academic schedule permits). Will work in logistics operations completing rotations in operations support, carrier sales representative support, pricing, and operations technical support. Will complete up to 40 hours of assigned work per week, typically scheduled Monday – Friday, 8:00am-5:00pm. A logistics operations co-op team member will work with assigned team leads, team members, training ambassadors, and operations managers in completing assigned work. Will have in-person progress evaluations with members of management, division mentors, and learning and development staff to receive positive and constructive feedback toward progress and development.

Logistics Operations Co-op Learning Objectives

Apply Business and Logistics Knowledge in Real-World Operations

• Integrate management and supply chain concepts from coursework to address real logistical challenges, including transportation planning, freight brokerage, and customer service coordination.
• Participate in day-to-day logistics operations to understand how business theory translates into operational efficiency and profitability.

Develop Applied Analytical and Decision-Making Skills

• Use logistics software and data analytics tools to evaluate routing efficiency, carrier performance, and shipment costs.
• Engage in problem-solving exercises that involve optimizing freight loads, managing supply chain disruptions, and improving delivery accuracy.

Gain Exposure to Core Business Functions at Syfan Logistics

• Rotate through departments such as operations, customer relations, carrier management, and accounting to understand how cross-functional teams collaborate to deliver logistics solutions.
• Observe and assist in decision-making processes related to pricing, dispatch, scheduling, and client service.

Strengthen Professional Development and Communication Skills

• Communicate effectively with team members, clients, and carriers through both written and verbal channels.
• Prepare professional reports, present findings, and contribute to meetings with clear, data-driven insights.
• Demonstrate professionalism, time management, and accountability in a dynamic business environment.

Develop an Understanding of Supply Chain Strategy and Business Models

• Explore how Syfan Logistics competes in the national logistics market through customer service excellence, relationship building, and technology adoption.
• Analyze how external factors—such as fuel costs, freight market regulations, and economic trends—impact logistics strategy.

Build Leadership and Teamwork Competencies

• Collaborate with diverse teams to achieve operational targets and resolve logistics challenges.
• Take initiative in independent projects while demonstrating adaptability and critical thinking.

Cultivate Ethical and Sustainable Business Practices

• Identify ethical considerations and compliance issues in the logistics industry, including safety, transparency, and sustainability.
• Reflect on how Syfan Logistics incorporates responsible practices into its operations and decision-making.

Establish a Professional Network and Career Pathway

• Build relationships with mentors, supervisors, and peers within Syfan Logistics.
• Reflect on career goals, develop professional identity, and evaluate potential future opportunities within logistics and supply chain management.

Logistics Operations Co-op Roles and Responsibilities

• Co-op team members will be trained and developed as logistics coordinators to work in logistics operations support roles.
• Will work in Syfan Logistics’ operations utilizing the “Syfan Way” in freight movement practices.
• Will demonstrate effective communication skills through the effective handling of inbound and outbound phone calls with carriers and customers as well as effective email communications.
• Will demonstrate proficiency in the utilization of the McLeod TMS (Transportation Management System) and other logistics management technologies in executing logistics operations duties.
• Will adhere to Syfan’s standard operating procedures in meeting shipping customer requirements.
• Will complete a carrier sales representative rotation experience during the first semester rotation.
  • Co-op team members will demonstrate an understanding of the carrier relations role in the 3PL transportation brokerage model through carrier sales team support.
• Will complete a pricing analysis rotation with the Pricing Team during the second semester rotation.
  • Rotate through several pricing team roles to gain experience in the freight bidding process.
  • Will gain transportation freight bidding and analytics experience.   
• Will follow the direction of their assigned division manager, assigned team leads, and other members of the operations team as required.
• Will adhere to all Syfan policies and procedures.

Competencies, Skills, and Experience Requirements

• Customer Service Excellence
  • Performs basic logistics duties and demonstrates behaviors consistent with Syfan’s commitment to customer service.
  • Will demonstrate Syfan Logistics’ expectations of customer excellence in their assigned roles, responsibilities, and interactions with carriers and customers.
• Technological Proficiency
  • Utilizes Syfan’s integrated technologies in executing the duties of the position.
  • Will learn and demonstrate technological proficiency in the use of McLeod, other customer-specific Logistics Management Systems, Outlook, and other communication technologies.
• Coordinating Agility and Problem Solving
  • Demonstrates the ability to adjust to changing load situations as required and is able to proactively identify issues and develop solutions.
• Proficiency in Operations Procedures
  • Will demonstrate knowledge of freight movement in third party logistics operations.
  • Performs position specific duties according to the established operations procedures in meeting Syfan and customer requirements.
• Team Culture Alignment
  • Demonstrates interactive skills and behaviors that strengthen the organization and the team's ability to perform.
• Must be currently enrolled in classes with a Syfan Logistics partner university as a sophomore, rising junior, or rising senior.
• Intermediate computer skills (i.e. Microsoft Office, customer web sites, keyboard proficiency).

• Strong communication skills, both written and spoken.
• Strong attention to details.
• Must be well organized and logical, with the ability to prioritize tasks.
• Must adapt quickly to changing policies and procedures.
• Self-motivated personality with exceptional attendance and punctuality.
• Ability to work in a high call volume environment.
• Ability to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients, while able to understand and follow verbal and written instructions.
• Ability to think critically, using logic and reasoning to identify problems and works towards solutions.

• Ability to accept constructive criticism in a professional manner.

Syfan Logistics Co-op Schedule

• 2026 Spring Semester
  • Introduction to Syfan Logistics – Gear Training
    • Gear 1 – Syfan culture, team member performance, safety and compliance
    • Gear 2 – Introduction to the Transportation Industry
    • Gear 3 – Syfan Logistics TMS Introduction – Basic McLeod Training
  • Logistics Operations Support Rotation
    • Logistics Coordinator (Dispatch, Route Management, Load Recovery)
    • Order Entry (Load Details 
  • Carrier Sales Function
    • Sales training
    • Carrier Sales Support
    • Supervised Load Coverage
  • Introduction to Business Development
    • Outside Sales
    • New Shipper Onboarding
• 2027 Spring Semester
  • Pricing & Bid Process Analysis
  • Pricing Team Role Rotations
    • Data analysis and interpretation
    • Data filtering and cleaning to locate and correct issues
    • Will identify and suggest possible procedural improvements based on data findings
    • Creates supporting reports and dashboard visuals based on data needs
  • Syfan Logistics Auditing with Operations Technical Support Team

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.   

Position Type/Expected Hours of Work

This position is primarily a week day position scheduled within standard daytime business hours. The position may occasionally require individuals to work outside of normal daytime business hours to handle business needs associated with the position responsibilities. 

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities