About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
The Loading Dock Specialist is responsible to oversee all logistical aspects of the shared space of the loading dock and service elevators in coordination with Residential Services, Engineering and Security, to ensure owners’ vendors, packages and use of the back of house spaces is scheduled and compliant. Coordinates booking of the service elevator, controls the ingress and egress of the service entrance ensuring it is always clean, organized and secure. Specialist coordinates vendor access, insurance review, and building orientations for regular service providers and vendors. Receives and tracks packages and deliveries. Issues access controls as scheduled. Responds to all resident and vendor requests in an accurate and timely manner.
What you will do
Coordinates the booking of the service elevator for any Resident needs
Assists residents/vendors in all inquiries in connection with proper paperwork and insurance requirements as requested by the hotel and HOA board, including hours of operations, loading dock and elevator procedures, etc.
Controls the ingress and egress of the loading area, ensuring the area is only used to unload materials and vehicles are not left behind or staged on 29th Street NW past their approved time
Conducts pre-site tour with moving company, vendor or contractor
Conducts or coordinates pre & post inspection of elevators, corridors and any common areas of all components of the project and ensure all areas are properly protected before a move or install
Coordinates the opening of the units to trades and contractors after authorization has been received, with the help of a security agent and additional Residential Services team members
Maintains security and restricts access to non-authorized individuals
Works harmoniously and professionally with co-workers and supervisors
Updates homeowner profiles with any relevant information
Receives, tracks and distributes packages/owner deliveries received through loading dock
Handle outgoing parcels
Assist residents with delivery of items to residence while following instructions as specified in the Residence Unit preferences. Ensure perishables are handled appropriately (ex: Fridge or Freezer)
What you bring
At least two years of post-secondary education
Reading, writing and oral proficiency in the English language
Ability to communicate to residents, vendors, contractors both verbally and in writing
Ability to use variety of software
Previous experience in a similar position will be an asset
Mobile role requiring movement behind a desk, within the Residential areas and building
Ability to work outside in loading area
What we offer:
Competitive wage and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary uniforms and dry cleaning for business clothing
Employee Meal allowance per shift
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours:
Full Time availability
Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf