LMS Admin

Business Area:

Sales Operations

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The LMS Administrator oversees the configuration, administration, optimization, and governance of Cloudera’s Learning Management System. This role ensures the platform functions as a scalable, dependable, and insight-driven solution that supports onboarding, enablement, and ongoing learning programs.

As the central point of contact for LMS operations, you will manage troubleshooting, reporting, and system integrity—ensuring employees have a streamlined, reliable experience when accessing their training and development resources.

As an LMS Administrator, you will:

• System Management 

• Lead the configuration, maintenance, user provisioning, permissions, and updates of the LMS platform (e.g., Highspot, Seismic).

• Content  and Learning Deployment 

• Upload, test, and manage various output formats ensuring they play correctly across different browsers and devices. 

• Troubleshoot course functionality and learner experience issues.

• User Support 

• Act as the Tier 1 helpdesk for users facing technical issues (access problems, course completion errors, etc.).

• Train content owners and stakeholders on LMS capabilities and processes.

• Develop user and contributor  demos, FAQs, and training resources.

• Data and Reporting 

• Create and automate recurring reports on training completion rates, status, and learner engagement for leadership.

• Provide enablement leaders with actionable insights on learner performance and programs effectiveness.

• Integrations 

• Work with IT to ensure the LMS syncs correctly with the HRIS (Human Resources Information System) and other third-party tools.

• Governance and Optimization

• Audit the system regularly to ensure data integrity and remove outdated content.

• Stay current on LMS trends, features, and industry best practices

• Technical Development & Automation API Management & Integration:

• Experience leveraging RESTful APIs to automate LMS workflows, sync data between platforms, and create custom integrations with third-party tools (e.g., Salesforce, Slack,
  or BI tools).

• Workflow Automation: Ability to design and implement automated processes for user lifecycle management, content tagging, and triggered notifications to reduce manual administration.

• Custom Scripting: Proficiency in at least one scripting language (e.g., Python, JavaScript, or PowerShell) to handle bulk data transformations, system audits, and advanced reporting.
   

We're excited about you, if you have:

• Strong understanding of SCORM, xAPI, and learning technology standards.

• Strong troubleshooting and technical problem-solving skills.

• Excellent organizational and documentation skills.

• Ability to explain technical concepts to non-technical users in a friendly, helpful manner.

• Experience with LMS reporting tools and data analysis.

• This role is not eligible for visa sponsorship

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

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