Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Position: Licensing Administrator
Location: Remote (Grand Rapids, MI)
Status: Full Time
Salary Range: $65,000 - $85,000
Why Join Howden US?
At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.
Why Howden?
You’ll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
You’ll Be Empowered
We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
You’ll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
We are seeking a dynamic and experienced Licensing Administrator to manage the application, maintenance, renewal, and compliance of insurance licenses in the US. This strategic role is integral to the business, enabling scalable growth and delivering on our ambition to achieve exceptional client service.
The ideal candidate will have a strong background in customer service, data management, quality control, and insurance.
In this role, you will act as the first point of contact for our North American agents, providing customer service and hands on maintenance of their licenses.
What will you be doing?
Key Responsibilities
Application Processing: Manage the submission of license applications, ensuring all required documentation and information are complete and accurate.
Data Management: Maintain and update licensing databases and records, ensuring data integrity and accessibility for reporting and compliance.
Regulatory Compliance: Research and interpret state and federal regulations, monitor changes, and implement processes to ensure ongoing compliance.
Liaison with Agents: Serve as a primary point of contact within the licensing team.
Status Tracking: Monitor the status of applications, renewals, and appointments, ensuring all renewals are completed by their deadlines.
Issue Resolution: Work with internal departments (e.g., compliance, legal) and external vendors to resolve licensing-related issues and identify areas for process improvement.
Reporting: Generate and deliver reports on licensing status, compliance metrics, and activities for management and regulatory purposes.
Vendor Management: Oversee relationships with third-party licensing vendors, ensuring timely and accurate delivery of services.
Key Skills & Competencies
Organizational Skills: Ability to manage multiple tasks, deadlines, and record-keeping systems.
Attention to Detail: Crucial for accurately preparing and verifying documentation for applications and compliance.
Communication Skills: Strong written and verbal skills for interacting with internal teams, external agencies, and vendors.
Regulatory Knowledge: Familiarity with the specific industry's licensing requirements and regulations.
Computer Skills: Proficiency with databases, software, and other relevant IT tools for data entry, tracking, and reporting.
Problem-Solving: Ability to identify issues, research solutions, and implement improvements to licensing processes.
Qualifications
Bachelor’s degree in business, Finance, Insurance, or related field or equivalent experience in insurance operations, regulatory compliance, or customer service.
2+ years of experience in customer service and data entry related role.
Demonstrated experience in a professional office setting.
Familiarity with insurance systems and licensing regulations is a plus.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact on the world. You can read more about our sustainability work here.
Featured benefits
Vision insurance
Medical insurance
Dental insurance
401(k)
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent