Help enhance the digital experience for the UQ community through innovative technology support.
Full-time, Permanent with Base salary will be in the range $83,776.44 - $93,121.41 + 17% Superannuation (HEW Level 5)
Based at our Renowned St Lucia Campus
Help deliver the technology that enables one of Australia’s leading university libraries to support its staff, students and the broader community. As a Library IT Officer, you’ll play a key role in maintaining and improving the digital services that power the UQ Library experience.
Working within the Workstation Support team, you’ll provide Tier 1–2 technical support across library systems, devices and services, while contributing to broader initiatives that support digital collections and service innovation.
We’re looking for someone with a collaborative, customer-centric approach who enjoys solving problems and working closely with others to deliver great outcomes.
Key Responsibilities Will Include:
Provide Tier 1–2 IT support to Library staff and clients, troubleshooting hardware, software and system issues both in person and remotely.
Contribute to strategic initiatives supporting access to and preservation of digital collections.
Collaborate with Library and University teams to improve services, implement new technologies and enhance the digital experience for a range of audiences both within UQ and externally.
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
Up to 26 weeks paid parental leave/paid primary care leave
17% superannuation contributions + 17.5% annual leave loading
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
Career development opportunities – access to exclusive internal-only vacancies and our Study for Staff program
On campus childcare options
Affordable parking (from just $6.40 a day)
Salary packaging options
Relevant qualifications or equivalent experience in IT, computing or a related field.
Strong communication and interpersonal skills, with the ability to work effectively with teams across the University.
Experience supporting multiple operating systems, including Windows, macOS, Linux/Unix and mobile platforms.
Customer-focused IT support experience, with the ability to remain calm and effective in fast-paced service environments.
Strong problem-solving and organisational skills, with the ability to manage priorities and work both independently and collaboratively.
Interest or experience in digital cultural collections and/or working with Aboriginal and Torres Strait Islander communities (highly regarded)
Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
For more information about this opportunity, please contact Rob Bowen on r.bowen@library.uq.edu.au
For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
Resume
A cover letter (no more than 2 pages) summarising how your background aligns with the 'About You' section
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Aboriginal and Torres Strait Islander peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close Tuesday 31 March 2026, 11.00pm AEST (R-61005). Please note that interviews have been tentatively scheduled for Monday 20th April 2026.