Learning Management System Administrator, Poland

This role serves as a matrixed leader of functional system administrators.

Essential Duties

include but are not limited to the following:

• Collaborate with cross-functional teams to develop, enhance, and maintain the LMS.

• Partner with stakeholders to integrate the LMS with business priorities, initiatives, and other talent systems.

• Author and test system wide reports related to system efficiency, adoption, completion status, and effectiveness of training solutions.

• Use process improvement expertise to ensure successful, ongoing execution of system and implementation of best practices.

• Partner with IT to manage security roles and permissions for selected administrators and provide appropriate level of training and support for their security role.

• Collaborate with others to determine effective methods to package and deploy training based on ease of use, completion, and tracking requirements.

• Lead the development, maintenance, and enforcement of processes and practices related to the use and administration of the LMS.

• Monitor quarterly vendor releases to the LMS system, determine the impact of those releases, propose system configuration changes to account for system updates, and implement changes based on decisions.

• Partner with the Learning Universe project team as the LMS Subject Matter Expert (SME) to ensure the team is informed of enhancements, updates, and possibilities; provide expertise for communications and enhancement launches.

• Manage and respond to the ticketing system for errors and troubleshooting resolution.

• Use process improvement expertise to ensure successful, ongoing execution of system and implementation of best practices.

• Partner with functional system owners and administrators to improve UX of the system.

• Analyze data and make recommendations based on learner trends, impact, and content consumption.

• Provide technical assistance to learners and other system administrators.

• Ability to quickly learn and apply structured techniques for applying Organizational Behavior, User Experience, Process Improvement, Design Thinking, Change Management and Leadership techniques to improve learner experience.

• Manage multiple workstreams and projects through successful completion.

• Ability to communicate clearly and effectively with all levels in the organization.

• Ability to handle detail-oriented work while meeting schedules and deadlines.

• Apply strong organizational skills.

• Apply excellent problem-solving abilities.

• Apply excellent interpersonal skills.

• Ability to interact with all levels of the organization and customers and build consensus among individuals and teams.

• Apply initiative and good judgment to make independent decisions.

• Apply excellent teamwork skills; ability to integrate successfully on multiple cross-functional teams.

• Ability to work independently.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Ability to act with an inclusion mindset and model these behaviors for the organization.

• Maintain regular and reliable attendance.

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Minimum Qualifications

• Bachelor’s degree in Education, Technology, Computer Science, or related field; or high school degree/general education diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.

• 5+ years of experience in training systems administration, LMS administrator, or similar role.

• Demonstrated ability to create and manage the overall course structure and set up course programs.

• Demonstrated ability to work in a regulated industry or rules-based system.

• Proven track record of handling progressive levels of responsibility.

• Demonstrated ability to quickly learn new technologies, applications, software, and tools.

• Demonstrated proficiency with Cornerstone OnDemand and Microsoft Office.

• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Working knowledge of development tools; demonstrated ability to work with instructional designers to troubleshoot and resolve technical issues related to learning solution content.