Learning and Development Program Associate

What you'll do at Jamf:

The Learning Experience Specialist serves as a facilitator, mentor coordinator, and learner advocate within Jamf's Learning & Development team, focusing on the human elements of learning: building connections, facilitating meaningful experiences, supporting mentorship, and ensuring learners feel engaged throughout their development journey.

While AI-powered systems handle administrative tasks, this role focuses on activities requiring emotional intelligence, relationship building, and human judgment. Ideal for someone energized by helping others grow, thriving on interpersonal connection, and wanting to make direct impact on employee development.

This position offers excellent opportunity for launching a career in L&D with hands-on experience in facilitation, coaching, and program delivery, working closely with L&D Program Managers and Senior Manager, Learning & Development.

This role is offered as remote in Minneapolis, MN, Eau Claire, WI, or Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these three communities. 

What you can expect to do in this role:

Course Facilitation & Workshop Delivery

• Co-facilitate/facilitate development workshops with guidance from L&D Program Managers
• Lead New Employee Expedition sessions including Rope Team meetings, panels, and connection activities
• Create psychologically safe learning environments and manage virtual/in-person session dynamics
• Adapt facilitation in real-time based on engagement and learning needs; model inclusive practices
• Capture themes and insights during sessions to inform program improvements 

Mentorship Program Coordination & Support

• Serve as primary coordinator for Jamf's employee mentorship program
• Support mentor-mentee matching through intake conversations; facilitate orientations and training
• Build mentorship community through touchpoints, office hours, and events
• Conduct check-ins, troubleshoot challenges, and facilitate mentor circles
• Track relationship progress and identify trends to recommend program enhancements

Personalized Learner Support & Coaching

• Provide one-on-one support for learners identifying development goals and creating learning plans
• Conduct learning conversations to understand interests and challenges; offer encouragement and accountability
• Help learners connect learning to role/career aspirations and reflect on development experiences
• Build trusted relationships; gather qualitative feedback through conversations

Learning Community Building & Engagement

• Foster community among participants through connection activities and program-specific spaces
• Facilitate peer learning sessions and organize informal events (lunch-and-learns, bookclubs)
• Identify and elevate employee stories; support employee-led learning initiatives

Program Experience & Continuous Improvement

• Gather qualitative insights through conversations, focus groups, and observation
• Synthesize feedback and test new facilitation techniques and engagement strategies
• Stay current on facilitation trends and adult learning best practices; participate in facilitator development

Operational Support (AI-Augmented)

• Oversee AI systems managing logistics, scheduling, and communications; handle exceptions requiring human judgment
• Review AI-generated communications for appropriateness; ensure technology serves learner experience

What we are looking for: 

Experience:

• Entry-level position – no prior L&D or HR experience required.
• Strong interpersonal and relationship-building skills
• Excellent facilitation/presentation skills (or strong interest in developing).
• Experience mentoring, coaching, or supporting others' development preferred.
• Comfort with ambiguity and ability to adapt in dynamic environments.

Core Competencies:

• Facilitator mindset
• Relationship builder
• Learner-centered
• Inclusive, curious and reflective
• Comfortable with feedback

Facilitation & Communication:

• Comfortable speaking to groups (virtually and in-person)
• Skilled at asking open-ended questions• Active listening
• Managing group dynamics
• Reading non-verbal cues.

EDUCATION & CERTIFICATIONS

• Bachelor's Degree (required) OR equivalent combination of education and work experience
• Degree in Education, Psychology, Communications, HR, Organizational Development, or related field (preferred)
• Facilitation or coaching/mentorship training (preferred, or willingness to pursue)
• #LI-Remote

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.