Learning and Development Manager

Job Summary:

The Learning and Development Manager plays a critical role in the growth and development of the organization’s workforce. This role efficiently coordinates both functional and technical training efforts, ensuring that the organization’s training requirements are recognized, fulfilled, and aligned with its objectives and mission.  The Manager designs and implements effective training programs that improve team member performance, increase productivity, and support overall organizational success while leading the Learning & Development team in delivering excellent internal customer service to all team members, management, and senior leadership.

Essential Duties and Responsibilities:

• Develops learning and development strategies, plans, and initiatives aligned with the organization’s goals, including assessing trainee, team, and organizational learning needs.
• Designs and implements comprehensive training programs to support operations, ancillary departments, and represented workgroups. Programs may include proprietary operations training, technical training, functional training, new employee orientation, leadership development, and other learning opportunities.
• Reviews existing training programs; recommends and implements enhancements and modifications to improve engagement, learning, retention, and alignment with evolving business needs or industry developments.
• Ensures all training materials are current, accurate, and effective.
• Works collaboratively with operational leadership and represented workgroups to identify training needs, develop curricula, and support business objectives.
• Establishes processes to monitor training results, collect participant and instructor feedback, evaluate program effectiveness, and identify areas for continuous improvement.
• Leads programs that assist employees with transitions due to technological, operational, or organizational changes and facilitates broader change management efforts.
• Coordinates orientation programs and arranges on-the-job training for new hires.
• Maintains up-to-date knowledge of new training methods, techniques, adult learning theory, instructional design principles, and applicable training requirements.
• Identifies problems and opportunities (such as operational changes or industry developments) where training can drive improvement and build organizational capabilities.
• Conducts or facilitates required and recommended training sessions, including moderating large groups.
• Develops employee engagement initiatives in partnership with leaders to improve retention and foster a strong learning culture.
• Ensures that training milestones, goals, and objectives are achieved.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• Oversees the daily activities of training associates and consultants. 
• Conducts performance evaluations that are timely and constructive. 
• Effectively coaches and mentors direct reports.

Required Skills & Abilities:  

• Excellent verbal and written communication skills with strong graphic design ability and a thorough understanding of training processes. 
• Demonstrated ability to think strategically, manage multiple projects simultaneously, and implement programs that support organizational goals. 
• Strong interpersonal and communication skills, including the ability to build relationships, influence at all levels, and analyze data to provide insights for decision-making. 
• Must possess a sense of urgency and a passion for the continuous improvement of training delivery. 
• Ability to moderate large groups effectively. 
• Extremely organized and detail-oriented with excellent project management skills. 
• Proficient with Microsoft Office Suite or related software. 
• Knowledge of adult learning theory, instructional design principles, evaluation methods, and a variety of training modalities. 
• Experience working in a fast-paced, dynamic environment with changing priorities.

Education & Experience Requirements:

• Bachelor’s degree in Communications, Human Resources, Organizational Development, Education, Business Administration, or a related area preferred. 
• At least four years of experience in Learning & Development, with one year of supervisory experience required. 
• Veterans with training experience are encouraged to apply.

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, and use hands, arms, and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.

Position Type/Expected Hours of Work

This position has assigned work shifts which include daytime business hours, afternoons, nights, and weekend shift hours.

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Introductory Period:

Progress reports at 30 and 60 days, with management review at 90 days.