Training & Coaching Lead – Private Banking
The Team
ING Private Banking is on an ambitious growth journey. We aim to deliver a best-in-class experience for our clients and empower our commercial teams to excel. To achieve this, we are reinforcing our central teams to ensure consistent, high-quality training and coaching for all commercial profiles and their management.
You’ll join a dynamic team committed to building strong capabilities across our sales force and middle management, ensuring a uniform and effective way of working.
Your Role: Training & Coaching Lead (GJA 18)
Your mission is clear: equip our bankers and managers with the knowledge, tools, and coaching they need to deliver outstanding client service. As Training & Coaching Lead, you will take the lead in designing and implementing the training and coaching framework for ING Private Banking’s commercial teams.
Coordinate and manage commercial skills training in partnership with - at start- an external training bureau.
Provide managers with the tools, frameworks, and best practices to organize their own coaching sessions effectively and consistently.
Ensure all training content and methodologies remain up-to-date, relevant, and aligned with market best practices, so bankers are equipped to deliver the highest level of service to clients.
Coach middle management and bankers, supporting them in achieving their objectives and strengthening leadership capabilities.
Drive a uniform way of working across all commercial profiles, including canvassing and 121 coaching sessions.
Partner with sales managers and external experts to ensure best practices and continuous improvement.
Monitor training needs and anticipate resource requirements for future growth.
Act as a key driver in aligning expectations for leadership coaching and onboarding processes.
What Makes You Successful
We’re looking for someone who:
Has proven experience in training and coaching commercial teams, ideally within financial services or a similar environment.
Understands the dynamics of the commercial cycle and how to embed a structured cadence.
Is a strong people manager with the ability to lead and inspire a team.
Communicates fluently in Dutch, French and English (written and spoken).
Is proactive, structured, and able to translate strategic objectives into actionable plans.
Thrives in a collaborative environment and enjoys building capabilities from the ground up.
What We Offer
A central role in shaping the development of ING Private Banking’s commercial teams.
A dynamic, informal environment with innovative colleagues.
Hybrid working model and flexible benefits.
Opportunities for personal development and career growth.
Autonomy to organize your work while ensuring continuity and impact.
Ready to Empower Our Teams?
There’s never been a more exciting time to join ING. We’re transforming banking—focused on our clients, powered by technology, and driven by passionate people