Together we make breakthroughs possible.
At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.
Why join OCLC?
OCLC is consistently recognized as a best place to work by several independent programs We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.
We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.
Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.
The Job Details are as follows:
The Lead SaaS Software Engineer is expected to work closely with the business unit to clearly define and understand the operational processes and challenges including technical specifications related to the application(s), business units, integration and enhancements identifying how the solution(s) can support and improve existing processes, enhancing the KPIs.
- Perform a variety of enhancement, customization, and support activities for Backoffice SaaS applications such as Zendesk, Replicon, Khoros, Aha, Salesforce, OneTrust, NetSuite, and Cobblestone.
- Build, maintain, and support integrations and APIs using tools like Dell Boomi, ensuring seamless interoperability between systems.
- Develop solutions using sound software development practices, including proper testing, documentation, and version control.
- Provide expert guidance to business partners by defining project scope, drafting system change requests, identifying functional requirements, and assessing the impact of proposed changes.
- Adhere to and follow internal processes for capturing, recording, and managing incidents and problems to ensure timely resolution and documentation.
- Collaborate with SaaS vendors to diagnose and resolve platform issues and gain a deeper understanding of upcoming platform changes or updates.
- Establish and monitor metrics and processes to evaluate application changes, manage change schedules, and ensure adherence to service level agreements (SLAs).
- Assist in governing processes related to data management, including how data is stored, changed, moved, and used, while ensuring compliance with legal constraints surrounding Personally Identifiable Information (PII).
- Stay informed about industry trends, best practices, and technological advancements in SaaS applications and back-office systems and proactively recommend improvements to existing processes or technologies.
- Collaborate with team members to share knowledge, provide guidance, and develop effective, high-quality solutions that address business needs.
Requirements:
- Minimum of a bachelor's degree in a Computer Science-related discipline or 6+ years of applicable work experience
- Experience in Backoffice SaaS applications like ZenDesk, Replicon, Khoros, Aha, Salesforce, OneTrust, NetSuite, Cobblestone.
- Experience using Excel, scripting languages, databases and other tools to diagnose problems.
- Software Development skills (ideally in SaaS and / or back-office solutions).
- Organizational skills - comfortable with context switching.
- Expereince with Boomi or a similar integration tool.
- In-depth analysis of existing business operational processes, an understanding of the solutions(s) capabilities.
- SaaS software experience; Salesforce, Workday, Concur preferred.
- 3+ years’ experience building business process automation solutions using packaged application
Working Conditions: Normal office environment.
ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.