Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
POSITION SUMMARY
The Lead, Quality Assurance (AI Strategy & Execution) is responsible for operationalizing and evolving Quality Assurance across Cogeco’s AI squads. In this role, you will take a high-level AI QA strategy provided by leadership and lead its rollout across multiple squads, serving as the bridge between strategic vision and technical reality.
You will work directly with AI squads to provide hands-on guidance, ensuring that applications meet Cogeco’s standards for accuracy, safety, and performance. This role requires a blend of traditional QA rigorousness and AI testing innovation. You will follow the established roadmap while proactively identifying and implementing refinements as the AI landscape evolves.
KEY RESPONSIBILITIES
Strategy Implementation & Refinement: Execute the high-level AI QA strategy across all squads. Monitor effectiveness in real-time and make necessary adjustments or refinements to the methodology as needed.
Cross-Squad Guidance & Hands-on Support: Provide direct, hands-on support to multiple AI squads, ensuring they correctly implement testing frameworks for LLMs, predictive models, and data pipelines.
Automation & CI/CD Integration: Collaborate closely with the QA Automation Expert to integrate automated testing into CI/CD pipelines. Ensure that automated gates handle both deterministic traditional logic and probabilistic AI outputs (e.g., model drift, prompt regression).
Hybrid QA Excellence: Maintain foundational QA standards (test case management, bug governance, and traceability) while adapting them to work within fast-moving, non-deterministic AI workstreams.
Trend Analysis & Risk Mitigation: Review testing outputs to identify systemic trends or risks unique to AI deployments, such as data quality issues, infrastructure bottlenecks, or environment-specific escapes.
Stakeholder Alignment: Act as the technical liaison between squads and Product Owners, ensuring that QA coverage remains aligned with the product roadmap and business goals.
ESSENTIAL QUALIFICATIONS
Academic Training
College diploma in Computer Science, Engineering or related discipline or combination of equivalent education and work experience required.
Training or certification in Quality Assurance and AI/Machine Learning fundamentals is a significant asset.
Work Experience & Technical Skills
5+ years in Quality Assurance or a similar technical field.
3+ years leading QA deliverables within Agile/DevOps environments.
Proven AI/ML Testing Experience: Familiarity with testing AI-driven applications, model evaluation metrics, and data validation.
CI/CD & Automation: Experience integrating automated test suites into modern pipelines and collaborating with automation specialists to build scalable frameworks.
Leadership by Influence: Demonstrated ability to drive results across multiple squads in an individual contributor capacity.
SPECIFIC COMPETENCIES
Strategic Implementation & Agility
Framework Translation: Ability to take a high-level framework and translate it into actionable, daily tasks for technical teams.
Strategic Refinement: Ability to identify when a strategy needs to pivot based on real-world results or technological shifts.
Organizational Awareness: Ability to understand the impacts of actions and decisions on the overall organization and in-flight projects.
Prioritization: Expert at managing a diverse range of QA deliverables and prioritizing them effectively among conflicting deadlines.
Hands-on Technical Leadership
Deep-Dive Problem Solving: Comfortable "getting into the code" or the data to help squads resolve complex testing blockers and identify root causes.
Operational Discipline: High degree of organization and personal accountability; able to manage various scopes of QA deliverables independently.
Proactive Initiative: Self-motivated with the ability to take initiative in identifying and resolving problems independently.
Communication: Excellent written and verbal communication skills with the ability to document complex AI testing processes clearly. (French skills are an asset).
Collaboration & Emotional Intelligence
Influence & Motivation: Strong interpersonal skills, including the ability to motivate squads and provide leadership and direction without hierarchy.
Cross-Functional Partnership: Strong collaboration skills and the ability to work closely with Project Managers, Product Owners, and Engineers.
Psychological Safety: Proven ability to manage conflict with empathy and maintain an environment of psychological safety — essential in high-uncertainty AI development.
Growth Mindset: Fosters an environment of growth, helping team members realize their potential while showing respect for diversity and different perspectives.
Professional Integrity: Ability to disagree on technical or strategic points without personalizing issues.
You’ll benefit from:
Flexibility: Yes, we think that what you do matters. At work and at home.
Fun: We laugh a lot, it makes every day brighter.
Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
Benefits: We’ve got you covered.
Career Evolution: Join us and we will give you the tools to achieve your career goals!
Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
#LI-KN1
#LI-Hybrid
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com