About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Reporting To: Head – People Experience
Role Overview:
We are looking for a Lead People Experience to own and scale end-to-end employee lifecycle operations for a large, distributed, feet-on-street workforce with high monthly churn, ensuring accuracy, speed, compliance, and cost efficiency. The role is critical in enabling uninterrupted business operations through robust onboarding, offboarding, payroll and statutory compliance, particularly in a piece-rate compensation environment.
Key Responsibilities
Employee Lifecycle Management
Own and continuously improve end-to-end lifecycle processes, including:
Offer issuance and acceptance at scale
Bulk onboarding and induction readiness
Background verification (BGV) initiation, tracking, and closure
Data integrity across HRMS, payroll, and compliance systems
Exit processing, final settlements, and statutory closures
Ensure lifecycle SLAs are met despite high daily transaction volumes.
High-Volume Onboarding & Workforce Readiness
Design and operate bulk hiring and onboarding models capable of handling ~1,000 joiners per week.
Ensure seamless coordination between recruitment, business HR, HRMS, payroll, and compliance teams
Drive standardisation of documentation and exception handling for ensuring deployment-readiness from Day 1
Payroll Operations
Own payroll execution for a productivity-linked pay structure and ensure:
Accurate capture of payroll inputs for processing
Mapping of piece-rate earnings into compliant salary structures
Adherence to payroll compliances as required
Manage payroll closures with zero tolerance for statutory or payment delays
Handle high query volumes related to earnings, deductions, and settlements
Statutory Compliance & Remittances
Ensure full compliance across central and state labour laws, including
Registrations and remittances for EPF, ESI, PT, LWF
Adherence to the Minimum Wages (time-rate floors in piece-rate scenarios)
CLRA (in cases of third party roll employees) and state-specific registrations
Timely statutory filings, challans, and remittances
Own audit readiness for internal, statutory, and external audits.
Partner closely with Legal, Finance, and Internal Audit for supporting the audit processes
Vendor & Partner Management
Manage multiple vendors across:
Payroll processing
Background verification
Compliance filings
Define clear SLAs, KPIs, and penalty structures for meeting timelines and quality
Drive cost optimisation without compromising compliance or employee experience
Ensure vendor scalability aligns with business growth and churn dynamics
Technology & Process Excellence
Leverage HRMS, payroll systems, attendance/productivity tools, and automation
Drive digitisation and straight-through processing wherever possible
Continuously improve TATs, reduce manual effort, and enhance scalability
Ensure systems can handle extreme transaction volumes without failure
Process Leadership and Team Management
Provide in-depth guidance to the team, fostering a culture of continuous improvement and functional expertise.
Act as a functional expert within HR Operations, bringing deep expertise and a point of view on the broader business landscape.
Lead a multi-layered operations team and fostering a culture of rigor, ownership, and continuous improvement
Key Qualifications & Experience
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.