MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s Degree OR high school diploma or equivalent AND Four (4) Years of high-level collection experience in a law firm or healthcare organization.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Paralegal certificate from an accredited organization preferred.
EXPERIENCE:
1. Four (4) Years’ experience related to collections and customer service.
2. Four (4) Years’ experience with collection related laws such as HIPAA, FDCPA, and WVCCPA.
3. Four (4) Years’ experience drafting legal documents such as complaints, motions, affidavits, orders, and releases.
4. Four (4) Years’ experience working with collection software and hospital billing software.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Provides support to the Associate Collections Counsel for WVUHS in all collection matters, ensuring compliance with WVUHS policies and procedures, along with any government rules and regulations.
2. Perform cored duties and responsibilities of a Paralegal – Collections (200791). including: preparing and filing lawsuits; monitoring court cases and filing appropriate motions and notices; answering calls from attorneys and patients who have been sued for non-payment of bills; establishing payment plans through Agreed Orders signed by both parties and filed with the court; sending letters or responses to patients disputing balances owed; and preparing right to cure letters for patients who fail to honor agreed-upon payment plans.
3. Provide supervision to the Collection staff in processes and procedures adopted by Legal Services/Collections with respect to processing payments, making proper adjustments, setting proper action codes, and answering telephone calls.
4. Provide supervision to the Collection staff in processes and procedures adopted by Legal Services/Collections with respect to preparing litigation documents.
5. Develop and maintain a training manual by working with the Associate Collections Counsel and other members of the staff to streamline procedures to improve quality and efficiency.
6. Develop and coordinate onboarding of new Collection staff by ensuring that all new team members are properly trained and prepared to perform their duties effectively.
7. Assist Associate Collections Counsel and Legal Services Supervisor with assessment of individual Collection staff performances, workloads and reassignment of tasks or cases as required.
8. Assist Associate Collections Counsel in reviewing accounts for litigation.
9. Provide on-going training and mentoring to Collection staff.
10. Monitor changes to legal regulations to ensure that department guidelines and procedures are proper.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. The position takes a high degree of concentration both mentally in quick turnaround of written material (data collection reports, timely correspondence [response turnaround anticipated the same day], etc.) and also in responding to receiving and screening of callers via the phone and/or in person, as well as in coordinating of events that require constant time commitment and good organizational skills. Must be mentally alert and responsive.
2. Ability to sit for long periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Strong computer skills, communications skills, organization skills and transcription are required. Knowledge of basic business principles and the ability to utilize Microsoft Office and database applications are appropriate.
SKILLS AND ABILITIES:
1. Ability to handle multiple tasks and work independently.
2. Ability to proofread and edit documents in addition to good grammar skills.
3. Proficiency in reading and writing legal documents.
4. Excellent verbal and written communication skills.
5. Excellent legal judgement and highly organized.
6. Ability to analyze factual evidence and assess its role in collection.
7. Experience with Microsoft 365 Suite and ability to use various computer programs.
8. Ability to provide customer service and collection support.
9. Experience with collection software and hospital billing software.
10. Strong analytical skills to perform legal and social media research.
11. Proficient with legal terminology, computer systems and database management.
Additional Job Description:
Scheduled Weekly Hours:
40Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)Company:
SYSTEM West Virginia University Health SystemCost Center:
552 SYSTEM Legal CollectionsAddress:
1240 Suncrest Towne CentreMorgantownWest VirginiaEqual Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.