Lead Medical Support Assistant

Lead Medical Support Assistant

Department: Department of Veterans Affairs

Location(s): Ann Arbor, Michigan

Salary Range: $60866 - $79127 Per Year

Job Summary: The incumbent serves as a Lead Medical Support Assistant in the Community Care Services Section, under the office of the Chief of Staff in the Ann Arbor Medical Center. The Lead Community Care MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Major Duties:

• Major duties of this position include, but are not limited to: Assuring coverage of the Community Care Services Unit; Conducting ongoing reviews to ensure quality of work; ensuring accurate and timeliness of the Community Care process in accordance with Community Care Guidelines. Assigning workload to individual Community Care MSAs, providing guidance to other MSAs to include changes in the policies and procedures; Distributing and balancing workload; orientating and providing on the- job training for new and current MSAs in the Community Care Services Department in all Electronic Health Record (EHR) systems; Organizing the work structure of his/her assigned areas, Acting as liaison between MSA's and staff in order to resolve day to day conflicts, and completing other duties and special projects as assigned by the Community Care Chief or Supervisors. Monitoring vacation schedules to ensure adequate coverage in the Community Care Services Department is met. Provide supportive assistance to the Veterans to assure prompt attention to their authorizations and performs at a competent level. Responsible for delivering administrative support to the staff and supervisors associated with the Community Care process. Coordinate with the private sector to authorize and schedule care. Receive consult requests for long-term and short-term authorization of outpatient fee basis Community Care. Review medical information to determine type of treatment necessary, extent of treatment, estimated costs of Community Care and adequacy of medical information presented. Responsible to lead one to two groups of Medical Support Assistants (MSA) at a GS-5 and/or GS-6 level and responsible to their supervisor for ensuring that the work assignments for their teams are carried out by performing a range of duties. Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of assigned workload, and assure that each employee has enough work to keep busy. Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare reports as requested; Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies. Assists with unusual situations which do not have clear precedents. Plan and carry out successive steps of work assignments. Independently handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences. Work Schedule: Monday - Friday, 07:30am - 4:00pm Telework: Ad Hoc Virtual: This is not a virtual position. Functional Statement #: 944080 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grade Determinations: In addition to the basic requirements above, applicants must meet the following experience: GS-07 Lead Medical Support Assistant: To qualify for the GS-07 level, you must have one year of experience equivalent to the GS-6 grade level. Experience at the GS-6 includes but is not limited to: providing specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates] with the patient care team to review clinic [appointment availability] (utilization) to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics. AND Demonstrated Knowledge, Skills, and Abilities: Candidates must also demonstrate all of the knowledge, skills, and abilities below: 1, Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.] 3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 4. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]. 5. Ability to provide staff development and training. 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Preferred Experience: Community Care experience. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is at the grade 07. Physical Requirements: The work is mostly sedentary and requires incumbent to utilize a personal computer resulting in a large amount of keyboarding/data entry. Faxing clinical documentation to the outside providers/vendors at their request during the scheduling/approving process for Fee Basis care. Additionally, lifting and carrying items such as medical records, paperwork, folders and will be required to do tasks that require some fine manipulation skills/abilities. May be required to work many hours at a computer terminal.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12947996. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/07/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-05-07