Lead, Medical Assistant - Eastern Time Zone

What You’ll Do 

The Lead Medical Assistant (MA) provides direct supervision of the Medical Assistant (MA) staff in support of the Strive kidney care program.  The Lead MA will assist with training and chart auditing to ensure MAs are supporting high quality care.  This individual assists with ensuring MAs function efficiently and effectively while performing a variety of administrative and clinical tasks.  This hybrid role includes in-home visits based on patient requirements, with potential face-to-face meetings with colleagues and leadership as needed. This role will report to the Senior Manager, Nurse Practitioner (SMNP) 

The Day to Day 

• Supervises daily operations of market medical assistants under the direction of market senior manager, NP. 
• Participates in employee performance review process including performance management for MAs not meeting targets. 
• Participates in interviewing, hiring, onboarding, and precepting new MAs staff.  
• Helps conduct chart and call audits per established policy, ensures training programs address identified needs of staff, and operates as market subject matter expert on medical assistant workflows. 
• Manages MA and NP schedules to ensure successful patient visits via telehealth and in the patient home.  
• Other duties as assigned.  

 

Minimum Qualifications  

• 6+ years combined medical assistant education, experience, certification including supervisory experience.  
• Graduate from a medical assistant program such as Commission on Accreditation of Allied Health Education Programs (CAAHEP), OR Graduate of a formal medical assistant program, or LPN program. 
• Current BLS or CPR Certification required.   
• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes. 
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

Preferred Qualifications 

• Previous people management or supervisory experience preferred.   
• Registered Medical Assistant (RMA) certification or Certified Medical Assistant (CMA) certification. 
• Highly collaborative, with experience working on multidisciplinary teams.   
• Intermediate technology skillset, with proficiency in MS Word, Excel, PowerPoint, and Outlook.  
• Ability to prioritize, multi-task, and problem solve.  

 

About You 

• Excellent verbal and written communication skills.  
• Skilled at dealing with confidential information and/or issues using discretion and judgment.  
• Excel at managing multiple priorities in a fast-paced clinical environment 
• Stays calm under pressure, adapts easily to change and takes initiative to improve processes and maintain current knowledge of best practices. 
• Communicates clearly, respectfully, and thoughtfully. 

  

Annual Base Salary Range: $58,000 - $67,000