Lead, GTM Program Quality & Process

Lead, GTM Program Quality & Process

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Seeking a Lead, GTM Program Quality & Process. This newly created role requires attention to detail, the ability to spot and support program issues, and develop solutions or improvements. It works with Portfolio Leads in the Private Cloud and Install Base GTM team to tackle major challenges that impact program delivery. Understanding the specific needs of each GEO is essential, as requirements differ across regions. This role is pivotal in driving the quality of GTM Program execution within our GEOs and helping them build sustainable practices to accelerate pipeline growth.

Measurement of success in this role – program issues impacting GEO’s ability to meet set targets are resolved and proactive improvements are implemented and signed off.

• Resolution of GTM Program related issues.
• GEO satisfaction and adherence to program standards.
• Contribution to achieving program KPI’s.
• Engineering out legacy process issues.

Recognized authority on relevant subject matter knowledge including technologies, theories, and techniques. Contributes to the development of innovative solutions for GTM Program execution challenges and successfully implement actions. Effective in large, cross-division functional teams or projects and can engage at various levels to influence and drive outcomes. Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives. Acts as the primary connection point between the Portfolio Managers and the GEO representatives providing bi-directional guidance and subject matter expertise.

This is a hybrid role, based in the US and Central or Pacific time zone.

Responsibilities:

• Program Quality Assurance

Identify, capture, and resolve GTM Program execution challenges.

Support and provide process advice to GTM Portfolio leaders and implement.

Collaborate with Program Managers, Business Development Managers (BDMs), and GEO owners to resolve concerns with speed and completeness.

• Issue capture, tracking and resolution.

Maintain an active tracker for program-related issues.

Proactively identify gaps and recommend corrective actions to maintain consistency.

Provide regular status feedback and guidance to GEO’s keeping everyone informed.

Escalate critical blockers to appropriate stakeholders for timely resolution.

Facilitate cadence calls and feedback loops to address local challenges.

• Reporting & Analytics

Provide operational status updates on GEO related issues and actions.

Provide regular progress reports to portfolio leaders and senior stakeholders.

Education and Experience Required:

• Bachelor’s degree in business, Management, or related field (Master’s preferred).
• 10+ years in program management or operations roles, ideally in a global organization..
• Proficiency in reporting tools (e.g., Power BI, Smartsheet).

Knowledge and Skills:

• Strong program management and governance experience.
• Excellent communication and stakeholder management skills.
• Problem-solving mindset with escalation management expertise.
• Familiarity with global execution models and cross-cultural collaboration.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Development, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive) {+ 8 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Services

Job Level:

Master

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $135,000.00 - $310,500.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.