Lead Director Digital Product

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

 Lead Director will drive strategic initiatives to enhance provider self-service capabilities through conversational AI solutions across IVR and web chat channels. This role will manage product managers and collaborate with cross-functional stakeholders to deliver scalable, customer-centric solutions that reduce call volume and improve provider satisfaction.

Key Responsibilities

Product Strategy & Execution

• Define, own, and communicate the product vision, strategy, and roadmap for provider agentic powered self-service capabilities, ensuring alignment with business objectives and customer needs.
• Oversee portfolio of initiatives to drive provider self-service, including adoption
• Lead the end-to-end delivery of features and experiences, focusing on usability, and the unique needs of health plan members and providers
• Champion investment cases and business cases to secure resources and support for initiatives
• Drive backlog prioritization, roadmap planning, and continuous improvement.
• Partner with business leaders, IT, and external vendors to ensure seamless integration of self-service solutions.
• Communicate progress, risks, and outcomes to senior leadership
• Identify opportunities to leverage AI/NLP technologies for enhanced experiences.
• Implement metrics-driven improvements to increase adoption and satisfaction.

Leadership & Team Development

• Build, coach, and inspire high-performing, agile product teams; foster a culture of innovation, accountability, and continuous improvement.
• Establish clear team norms, provide actionable feedback, and support career development through stretch goals and visibility opportunities.
• Promote a customer-centric culture where teams proactively monitor product health and drive toward a shared north star vision.

Financial Stewardship

• Manage annual budget to maximize ROI and value delivery.
• Monitor financial performance and ensure alignment with strategic objectives.

Required Qualifications:

• 10 years of experience in product management, product strategy, or a related field, preferably within the healthcare or technology sectors.
• 1+ generative AI and AI/NLP technologies and their application in enhancing user experiences.
• 8+ years of experience with data analysis and metrics-driven decision-making to assess product performance and user satisfaction.
• 8+ years of experience with agile methodologies and tools for product management (e.g., JIRA, Trello).
• 5+ years of people leader experience  with demonstrated ability to build and lead high-performing teams, fostering a culture of innovation and accountability.
• 3+ years  of experience leading product development from concept to launch, with a focus on self-service solutions. 

Preferred Qualifications:

• Strong communication skills to effectively convey product vision, strategy, and progress to senior leadership and stakeholders.
• Ability to foster a collaborative environment that encourages open communication and idea sharing.
• Experience in the healthcare industry, particularly with health plans, provider networks, or health technology solutions.
• Experience with financial modeling and forecasting to support strategic decision-making.
• Knowledge of cost-benefit analysis and its application in product development and investment decisions
• Strong negotiation skills to work effectively with external vendors and partners.

Education:

Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience) 

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.