This position is responsible for providing operational support and subject matter expertise to a team of Client Service Specialists (CSS) in support of specific state, federal, and commercial contracts. Provide escalated technical and administrative support for receiving and responding to inbound customer inquiries, conducting coordinated scheduling of assessment appointments, performing outreach to providers and members, providing program, technical, and administrative support for various contracts/customers, including support of internal applications and tools.
Candidate must be located in Washington DC area and be familiar with the area for scheduling purposes. Working hours will be 8am-4:45pm Eastern.