Lead Application Reliability Operations (ARO) Engineer - Senior Manager

Who we are looking for:

As part of the State Street DMC ARO team, you will be focused on the reliability and stability of our production applications, with an eye on the client experience. This role is an Application Reliability Operations (ARO) position, focused on supporting AWS-hosted, data-intensive production systems. Much of the support will focus on existing systems, reducing work through automation, enhancing business and client experience, and ensuring the permanent closure of incidents.

As an ARO you will be responsible for:

Incident Management & Production Stability:

• Own end-to-end resolution of major production incidents across AWS-hosted applications, Databricks workloads, and containerized services, including coordination, post-incident reviews, and permanent remediation.
• Provide calm, effective leadership during incidents, ensuring timely engagement of required teams and participation in 24x7 production support coverage.

Monitoring, Observability & Proactive Detection:

• Monitor and troubleshoot application, data, and infrastructure health using AWS CloudWatch, Databricks job/workflow monitoring, application logs, and container health checks.
• Analyze incident trends, Databricks job failures, and infrastructure metrics to proactively identify risks and prevent repeat issues.

Automation & Operational Improvement:

• Drive automation and self-healing initiatives to reduce manual operational effort across application support, cloud infrastructure, and batch processing.
• Partner with technical teams to implement operational improvements using scripting and platform provided capabilities.

Data & Batch Processing Reliability:

• Ensure reliability of batch-oriented data processing by understanding application flows, Bronze/Silver/Gold dependencies, and upstream/downstream integrations.
• Monitor and support data ingestion and delivery processes (SFTP, JDBC feeds, scheduled AWS Glue jobs), ensuring SLA adherence.

Collaboration, Documentation & Release Governance:

• Work closely with Dev and L4 teams on incident triage and release/change reviews, validating deployment health and rollback readiness in CI/CD driven releases.
• Maintain high-quality operational documentation in ServiceNow and runbooks, and provide clear, regular updates to stakeholders during incidents and operational events.

Technology skill sets:

• Core (Must-have)
• Java (Spring Boot – application support and troubleshooting)
• Unix / Linux
• AWS Cloud (EC2, ECS, ALB, CloudWatch)
• Containerized application support – Docker / ECS
• Incident, problem, and change management using Service-Now.

Exposure / Working Knowledge:

• Databricks (job and workflow monitoring)
• Batch processing & data ingestion (SFTP / JDBC / AWS Glue)
• REST APIs
• CI/CD driven release operations (deployment validation and rollback readiness)
• Monitoring and alerting using AWS CloudWatch

Nice-to-Have:

• Scripting (Python / Shell)
• SQL (data validation and issue investigation)

Additional Skills:

• Experience supporting distributed and cloud-‑hosted application environments
• Understanding of batch-‑oriented data processing and data delivery systems
• Familiarity with Agile SDLC and release/change processes in enterprise environments
• Ability to debug and troubleshoot across application, data, and infrastructure layers in distributed environments
• Ability to operate effectively around workflow-‑driven and scheduled processing systems
• Comfort operating in regulated enterprise environments with access controls and governance
• Experience collaborating through ITSM and log based‑ monitoring tools to support operational outcomes

These skills will help you succeed in this role:

• Strong understanding of the software delivery lifecycle using Agile practices and controlled release processes
• Ownership mindset with the ability to take accountability for production stability, incident outcomes, and service reliability
• Ability to operate calmly and effectively under pressure during major incidents and high impact‑ production events
• Bias toward automation and continuous operational improvement rather than repetitive manual support
• Curiosity and learning mindset to understand complex systems, failure patterns, and evolving technologies over time

Education & Preferred Qualifications:

• B.S. degree in Computer Science or related degree preferred.
• 10 – 15 years application support experience, Middle Office experience preferred
• Strong interpersonal, organizational and attention to details skills
• Strong written and verbal communications.
• Must be deadline oriented with the ability to provide technical expertise to resolve daily problems.

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry’s best practices and advanced technologies such as cloud, artificial intelligence, and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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