What success looks like in this role:
Position Overview
The NOC Agent is responsible for monitoring, troubleshooting, and supporting the organization's network and IT infrastructure to ensure optimal uptime and performance. This role involves real-time analysis of alerts, incident resolution, escalation handling, and coordination with internal and external teams for effective incident and problem management.
Key Responsibilities:
o Monitor network, servers, systems, and services using NOC tools (e.g., SolarWinds, Nagios, Zabbix, PRTG).
o Respond to alerts and incidents, perform initial troubleshooting, and take corrective actions or escalate to appropriate teams.
o Ensure all critical incidents are documented and resolved in a timely manner, adhering to SLAs.
o Coordinate with vendors and service providers for issues related to connectivity, hardware failures, or cloud services.
o Maintain logs of incidents, downtime, and other events for analysis and reporting.
o Perform routine system health checks, backups, and maintenance tasks as per runbooks..
o Ensure 24/7 operational support through shift-based rotation including weekends and holidays.
o Follow standard operating procedures (SOPs) and ITIL-based processes for Incident, Problem, and Change Management.
o Support deployment, patching, and updates as part of scheduled maintenance windows.
You will be successful in this role if you have:
· Key Qualifications, skills, and expertise:
o Bachelor’s degree in Information Technology, Computer Science, or equivalent.
o 1–3 years of experience in a NOC, IT support, or infrastructure operations role.
o Familiarity with network devices (routers, switches, firewalls), Windows/Linux servers, and cloud platforms (AWS, Azure, GCP).
o Strong analytical and troubleshooting skills.
o Knowledge of TCP/IP, DNS, DHCP, VPN, LAN/WAN concepts.
o Experience with ticketing systems like ServiceNow, Remedy, or Jira.
o Excellent communication skills, both written and verbal.
o Ability to work under pressure in a fast-paced environment
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.