Large Vessel Support Specialist

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview: 

As part of the talented Customer Experience team, you will be responsible for providing all dealer, broker, and retail customers with technical/service support, assistance in the areas of service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick Advanced Systems Group products and specializing in large vessel systems and electronic integration and connectivity. 

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:  

• Provide service management counseling, onsite training in service management and technical areas. 

• Clearly communicate information to the service product, manufacturing and quality engineering groups. 

•  Investigate, diagnose and resolve service-related product malfunctions and issues. 

• Complete on-going evaluations of all dealers and to assist them to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner. 

• Perform other duties as assigned by the RSM 

• Territory account management responsibilities for: 

• Prospecting and dealer selection for best service 

• Dealer non-renewals / terminations interacting with sales, credit departments. 

• Dealer service development and technical training. 

• Assist OEM Boat-builder service as required 

• Organize Dealer visits to provide improved dealer support. 

• Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness. 

• Face to face interaction with consumers to resolve their product questions and issues. 

• Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required. 

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:  

• Thorough knowledge of Mercury products 

• Thorough knowledge of large vessel systems, with focus on electrical systems 

• Full understanding of customer service philosophy and procedures of the company 

• Thorough knowledge of marine industry service management 

• Interpersonal skills necessary to deal with customers 

• Effectively plan, develop, execute strategies for product issue resolution, installation and integration 

• Excellent organization and planning skills 

• Willingness to travel (75% - 90%) Occasional multi-week travel events may be required 

• Ability to work independently, make accurate decisions and analyze risk  

• Excellent interpersonal skills, meticulous data gathering capabilities 

• Computer and technology skills, capitalizing on effective communication through digital media 

  

Preferred Qualifications: 

• High School Graduate plus 2 years junior or technical college. 

• High School Graduate and technical training course work. 

• 6-8 years in marine service-related capacity.  

• BS Engineering or Technical Degree. 

The hiring range for this position is $86,500 – 126,800 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Mercury:  

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.   

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Mercury Marine