Lab Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

The Convenience & Fuel Retail POS Lab Manager leads the operational and technical laboratory responsible for validating, certifying, and supporting point of sale (POS) solutions used across a convenience retail and fuel network. This includes forecourt payment systems, in store POS, mobile payment tools, networking components, EMV integrations, dispenser payment terminals, and connected store systems.

The role ensures that technologies are fully tested, secure, compliant, and operational before deployment. This position also interacts with customers and store operators to resolve complex POS issues, collect feedback, and enhance the end user experience.

1. POS Lab Operations

• Manage day‑to‑day operations of the POS lab, including test lanes, dispensers, pinpads, networking hardware, and back‑office systems.
• Maintain environments that replicate real‑store and forecourt configurations.
• Oversee hardware/software inventory, procurement, and maintenance.
• Develop and enforce lab SOPs, testing standards, and quality documentation.

2. POS Software & Hardware Testing

• Lead functional, regression, performance, and acceptance testing for:
  • POS software releases
  • Fuel controller firmware
  • EMV kernel updates
  • Dispenser payment terminals
  • Back‑office and pricebook systems
  • Loyalty and mobile payment integrations
• Validate compatibility across vendor ecosystems (Verifone, Gilbarco, NCR, Wayne/DFS, PDI, etc.).
• Document test cases, defects, and release readiness.

3. Payments, Security & Compliance

• Ensure compliance with PCI DSS, EMV, and card‑brand mandates.
• Test and validate security patches, encryption updates, and payment configurations.
• Support internal and external audits related to POS security.

4. Fuel‑Pump & Forecourt Integration

• Test and validate interactions between POS, fuel controllers, dispensers, tank monitors, and store networks.
• Troubleshoot issues involving forecourt connectivity, dispenser firmware, authorization logic, prepay/postpay behavior, and loyalty redemption.
• Validate transaction accuracy across fuel types, pricing variations, and volume calculations.

5. Customer Interaction & Issue Resolution (New Section)

• Serve as an escalation point for complex customer‑facing issues originating from retail stores or customer service centers.
• Communicate directly with store managers, franchisees, or field technicians to diagnose real‑world POS and forecourt problems.
• Gather customer feedback on transaction flow, usability, speed, and device interaction to guide improvements.
• Participate in customer issue reviews, offering root‑cause analyses and corrective action plans.
• Support pilot stores during early deployments and provide hands‑on assistance when needed.
• Work with customer experience teams to ensure POS interactions are intuitive, reliable, and aligned with shopper expectations.

6. Vendor, IT, and Operations Collaboration

• Act as a subject‑matter expert and primary contact for vendors, engineers, retail operations, and cybersecurity.
• Coordinate user acceptance testing (UAT) with business partners and store operators.
• Provide rollout documentation, training materials, and technical support resources.

7. Reporting & Continuous Improvement

• Maintain detailed test records, defect logs, and release reports.
• Analyze recurring issues and propose enhancements to improve reliability and customer experience.
• Implement process automation and improved testing methodologies.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field, or equivalent experience.
• 5+ years working with POS systems, payment technologies, retail IT, or QA.
• Experience in convenience or fuel retail strongly preferred.
• Strong knowledge of EMV, PCI DSS, POS environments, and forecourt systems.
• Excellent communication skills for engaging with both technical teams and customer‑facing personnel.

Preferred Qualifications

• Experience with Verifone Commander, Gilbarco Passport, NCR Radiant, Wayne/DFS, PDI, or similar retail systems.
• Familiarity with store networking (VLANs, routing, firewalls).
• QA or project management certifications.

Key Skills

• Strong troubleshooting and analytical abilities
• Customer‑centric mindset
• Team leadership and development
• Clear verbal and written communication
• Vendor and stakeholder relationship management

• Attention to detail and process discipline

Working Conditions

• Primarily lab‑based with occasional travel to retail stores.
• May require support during peak deployment periods or emergencies.
• Hands‑on work with electronic devices, forecourt equipment, and lab tools

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”