Knowledge Management Systems and Governance Specialist

Job Description

This position will partner with product managers, content leads, and technical peers to ensure our knowledge systems are reliable, consistent, and measurable — laying the foundation for how DPR captures, organizes, and delivers knowledge to project teams and business leaders.

Responsibilities
 

System Administration & Health

• Manage the day-to-day health of DPR’s enterprise knowledge systems, including permissions, site configuration, and user support.
• Collaborate with technical SharePoint team on configuration decisions, ensuring platforms remain stable, scalable, and aligned with business needs.
• Provide onboarding, training, and troubleshooting support for content contributors and stakeholders.
• Monitor system performance and proactively identify opportunities to streamline administration and improve usability.
   

Governance & Lifecycle Management:

• Design and implement governance processes for knowledge content, including creation, review, versioning, and archiving.
• Establish and maintain standards for content formatting, organization, and contributor practices.
• Partner with content owners to ensure content remains fresh, accurate, and aligned with best practices.
• Promote adoption of platform and content standards by evaluating how employees interact with content and optimizing usability.

Metadata & Data Model Design

• Develop and maintain metadata models, taxonomies, and tagging frameworks that improve search, personalization, and integration.
• Ensure data integrity and consistency across multiple knowledge products and systems.
• Collaborate with product and technical teams to align metadata design with future integrations and AI tools.
• Own the design, implementation, and maintenance of integrations between Microsoft 365, SharePoint, and other enterprise systems, with a deep understanding of key touchpoints and downstream impacts to ensure seamless data flow, improved efficiency, and a connected user experience.

Measurement & Reporting:

• Define and maintain dashboards and reporting tools that track content usage, system health, and adoption.
• Analyze system usage patterns to uncover gaps, identify opportunities, and drive improvements in content, employee engagement, and business strategy.
• Provide regular reporting to leadership to demonstrate the value of knowledge systems.

Support for Knowledge Sharing & Continuous Improvement

• Collaborate with product managers and content leads to identify gaps in DPR-wide knowledge and help develop solutions.
• Benchmark DPR’s intranet and knowledge systems against industry best practices and emerging technologies.
• Participate in knowledge-sharing events and initiatives that promote adoption of DPR’s knowledge resources.
• Stay current on Microsoft 365 and SharePoint advancements, assessing new features and updates to identify opportunities for implementation and improved user experience.

Qualifications

• Bachelor’s degree in Information Systems, Knowledge Management, Business Administration, Construction Management, or related field.
• 5+ years of experience in a role focused on knowledge management, intranet governance, information systems, or related discipline.
• Demonstrated experience managing permissions, content governance, or administration in enterprise platforms (SharePoint strongly preferred).
• Proven ability to design and implement content lifecycle processes (review cycles, archiving, versioning).
• Familiarity with metadata, taxonomy, and data structures that support search and personalization.
• Experience creating or maintaining dashboards and usage reporting to track adoption and performance.
• Strong business acumen with the ability to translate user needs into scalable governance processes.
• Prior exposure to construction industry knowledge, terminology, or project workflows strongly preferred.
• Location Preference: San Diego, Boston, Austin, Reston.

Skills & Attributes

• Communication & Collaboration: Ability to communicate clearly, build consensus, and work across organizational boundaries.
• Analytical Thinking & Judgment: Skilled at diagnosing issues, gathering input, and making timely decisions that balance analysis with action.
• Process-Oriented & Organized: Capable of documenting, standardizing, and improving business processes and workflows.
• Drive for Results: Proactive, resourceful, and committed to following through.
• Creative Problem-Solving: Able to generate and test solutions that improve usability and value.
• Ever Forward Mindset: Open to new ideas, applies lessons learned, and builds partnerships for learning and sharing.
• Technical Aptitude: Comfortable working with system configuration, permissions, and metadata; able to collaborate effectively with IT and technical teams.

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to sit or stand for long periods of time.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel, via airplane, will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.