We are looking for a Kit Returns Coordinator to join our close-knit team. You will be responsible for providing outstanding service to all internal and external customers and acts as the first point of contact for all loan kit collection functions.
What you will do:
Manage and action inventory callback requests from Kitrooms, Scheduling and Sales to ensure timely turnaround for future cases and prevent adverse impacts on patient outcomes.
Manage follow-ups that are related to partial kit returns and coordinate with Scheduling and Kitrooms for urgent escalations to meet deadlines.
Build & maintain positive relationships with customers to foster collaboration and ensure return lead times are met as per our terms & conditions.
Liaise with our carriers and drivers to ensure the most cost-efficient and reasonable return freight services are selected within the timeframes requested.
What you need:
Great attention to detail and a high degree of accuracy.
Professional interpersonal relationship and stakeholder management
Excellent time management skills and ability to work well under pressure.
Ability to work in a high technology environment and adaptability to new systems
Culture and Benefits:
At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.
Some of our benefits include:
Flexible working arrangements
Ongoing training and opportunities for career progression
Paid Parental leave schemes
Volunteer Day
Engagement Day
Onsite gym available in most offices
Being part of one of the world’s largest and most recognizable brands.
Excellent supportive team culture – we have fun whilst we work!
A Leader who will support & guide you throughout your career
Access to employee benefits including health care, financial wellbeing & insurance
Access to our career and self-development program from day one
Work with likeminded individuals who are motivated by exceeding targets and improving patient outcomes!
If this sounds like the role for you, apply today!
Travel Percentage: None