About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability.
You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator’s catalogue of experiences.
Key Responsibilities:
Strategic Partnership & Account Growth
Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships.
Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results.
Develop and execute account strategies that are directly tied to business objectives and measurable growth.
Product Excellence & Optimization
Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal.
Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveller and market demand.
Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.
Commercial Leadership & Performance
Negotiate favourable commercial terms that protect and maximise Viator's profitability.
Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts.
Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks.
Partner Success & Cross-Functional Collaboration
Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.
Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.
Key Skills and Experience:
Commercial & Results Focus
Entrepreneurial & Commercially Driven: Growth focused, never settle.
Execution & Urgency: Demonstrated ability to grow accounts with a focus on delivering results and swift execution, paired with a strong sense of urgency in a dynamic environment.
Negotiation: Highly skilled in securing favorable terms and maintaining relationships.
Account Growth: Passionate about achieving success and excellence.
Analytical & Technical Acumen
Analytical Mindset: Possesses a strong analytical mindset and advanced data analysis abilities.
Technical Background: Strong technical background to support data-driven decisions.
Industry Knowledge: Good understanding of the online travel landscape.
Relationship & Collaboration
Internal Networking: Highly skilled in leveraging professional connections, demonstrating resourcefulness and the ability to effectively use internal networks and available tools.
Communication: Excellent communication and interpersonal skills, able to build rapport with both clients and internal teams.
Teamwork & Independence: Embraces new ideas and works well in teams while also having the ability to work independently and prioritize tasks effectively.
Foundational Experience
Required Years: 5+ years in B2B Account Management or Sales.
Industry Experience (Plus): Online Travel Agency, operator, or travel experience is a significant plus.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.