Junior Manager Commercial_Service Delivery

Job Description :

Job Title

Junior Manager Commercial_Service Delivery

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Role

DBSI (Diageo Business Services) is a multi functional, multicultural, multi-language Shared Service Centre that handles DIAGEO-wide transactions across various world regions.

DBSI has developed quickly and grew rapidly over the past ten years, effecting massive change to working practices for worldwide in-market companies and other Diageo Business Units. As such DBSI is playing a key role in ensuring effective operation with minimum disruption of the core business of DIAGEO worldwide.

The Customer Supply stream has been formed as a separate entity of the DBSI Cash Cycle Process as the last step of a journey part of which was the migration of Supply processes from DBBV to Budapest. Significant cross-market and end-to-end functional responsibilities belong to this area, with the aim to continue the great steps forward that began in FY12 in the OTC community.

It ensures proper operation of processes from production planning and incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.

The OTC Process serves over 30 markets and many more countries.

The Senior Customer Supply Executive (providing service to the Primary Distribution  3rd party customers) reports to the Customer Supply Team Leader and is a member of a team of 10. The  Customer Supply Team is responsible for the Supply Chain processes for the markets supplied, forecasting, troubleshooting customer relations and issue resolution.

Dimensions Financial

The  Primary Distribution area is a fast developing area in Diageo.

The growth trend is continuous and dynamic – the DBS Teams play a key role in supporting the Sales and Financial agenda of this dynamic growth.

Market Complexity:

The colourful structure of this area is well represented by the team structure, located in Budapest, Amsterdam and several Latin American countries.

Leadership Responsibilities:

Works logically toward solutions.

Responds positively to direction and shows energy in delivering what is expected within own area of work.

Is receptive to feedback and is willing to learn from mistakes.

Understands the need to create high performance teams and supports the actions of others to deliver this.

Good knowledge of internal and external business partners.

Takes ownership for resolution. Calls out where vital.

Is able to act as a cover for the Team Leader in case of absence.

Is able to act as a second point of contact for market partners and customers.

Purpose of Role:

The Senior Customer Supply Executive has the following responsibilities:

- improving IMC’s sales by order management.

- Providing a high quality Customer Service to agreed service standards.

- Continuously improving customer service levels and OTIF numbers in co-operation with the IMC (In Market Company), Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment.

- Proactively maintain relationship with 3PLs, collaboration between Supply Chain and CSE, invoice corrections, stock reconciliation etc

-provide excellent customer service to improve customer satisfaction outside and inside Diageo.

- continuously challenge and improve processes, utilizing synergies between different areas.

Top Accountabilities:

-        Handling consignment warehousing – only if applicable

-        Resolving delivery and price related issues

-        Handling promotional and malt stock allocations

-        KPI delivery in the area of order entry accuracy, OTIFNE.

-        Relationship management with key customers, Credit Control Team, IMC Sales-force and warehouse, Planning Teams and Production Plants

-        Order management within pre-defined parameters

-        Continuously improving service levels in cooperation with other teams of the business to strive for excellence in a highly competitive environment

-        Build credible relationships (strong networking, influencing and communication skills required)

-        Manage strip stamp processes and export documentation

-        Forecasting

-        a cover for the Team Leader in case of absence.

-        a second point of contact for market stakeholders and customers

-        takes part in audits and CARM management for the area

PLANNING: (consignment warehouses only)

-        Replenish the consignment warehouse  - if applicable

-        Balance the need of product availability vs the need of minimizing cost of inventory

-        Review, challenge and understand 12 month demand signal

-        Managing primary and secondary distribution orders.

-        Managing stock inventory target

Qualifications and Experience Required:

Essential

o   Strong customer service attitude

o   Good analytical skills

o   Strong interpersonal and communication skills

o   Good problem solving skills

o   Is a good team player

o   Attention to details / Accuracy

o   SAP, Outlook end Excel knowledge

o   Precision

o   proven record of coordination of sophisticated tasks or projects / great relationship building

o   working hours are partly outside of normal business hours

Desirable

o   Customer Service experience

Barriers to Success in Role (Optional):

No adequate customer service attitude.

k of accuracy, k of CARM understanding and attention to details.

Difficulties in fitting in and working with a team.

Not being able to work with many cultures at the same time.         

Not being able to multitask and managing conflicting priorities

Not being able to act as a second leader in case of the Team Leader’s absence

Flexible or part time working options:

Rewards & Benefits Statement: (TE)

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

Worker Type :

Regular

Primary Location:

Gurugram

Additional Locations :

Job Posting Start Date :

2025-12-09