At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We’re looking for a Customer Service Specialist with Dutch to support our CS team. This is your chance to become part of a growing, international team and make a real impact in delivering outstanding customer experiences.
About the job:
Your responsibilities include, but are not limited to:
Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details
Responding to chat, email, and phone inquiries within the company's KPIs
Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction.
Acting as a customer advocate in the organization while interacting with other internal departments
Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
About you
We are looking for a unique and amazing talent, who brings along the following:
Fluency in English and Dutch (speaking and writing)
Fast learner with strong customer service focus
Ability to thrive under pressure
A proactive "getting things done" attitude combined with excellent communication skills
Experience in handling Service Management Tools (e.g. ServiceNow) – nice to have
What we offer
You can expect a range of benefits, including:
Learning and career development programs to help you grow
Hybrid and flexible work options to support your work-life balance
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
Paid volunteering leave to support causes that matter to you
Exclusive employee discounts on Swarovski products
Private medical coverage
Life insurance
MyBenefit program
Employee social fund
To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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