Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 US Best Managed Company, recognized five years in a row.
Main responsibilities:
Receive, enter and manage customer orders from order receipt to shipment of product and any returns
Respond to routine customer enquiries concerning orders
Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
Maintain communication on a daily basis with customers and take action in order to respond on their needs
Support organization in optimization transport and logistic projects
Claims receiving from customers
Proactive work to solve customers' complaints
Giving feedback to customers regarding the status of complaints
Provide written communication to customers regarding order status, claims, and resolutions
Requirements:
Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
Very good English language skills
Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
Customer and service-oriented attitude. (Both internally and externally)
High level of analytical skills & ability to work under pressure
Team player with creativity, engagement high level of multitasking skills
Knowledge of Microsoft Word, Excel and Outlook, SAP, SFDC will be an advantage
Benefits
Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute
Private medical care by Lux-MED
Life insurance
Employee retirement plan (PPE) after trial period
Sports card (Multisport) - partially employer-funded
Employee Assistance Program for Employees and Families
Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
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