About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.
Role Summary:
The Junior Account Manager (JAM) enables all aspects of an efficient sales motion within a sales team by developing strong relationships with the team leader (Director) and individual Account Directors to ensure necessary and repeatable sales activities are completed in accurate and timely fashion.
Routinely interacting with a wide range of GTT ecosystem members and directly with clients, the role is intended to provide essential support to the sales team while providing an entry level path for aspiring sales professionals. The JAM is an excellent communicator, highly organized, and eager to grow into a full-cycle Account Director role.
Job Scope: This role primarily interacts with sales teams, sales support, order processing, sales engineering, marketing, and service delivery in addition to direct customer facing activities.
Duties and Responsibilities:
· Account Management: Serve as the primary point of contact for a designated portfolio of low-billing accounts to ensure satisfaction, and identify upsell opportunities
· Manages the end-to-end quoting process for new logo and existing base of accounts for quotes with the following criteria: (1) 25+ Sites; (2) Budgetary to Firm Pricing: when pricing moves from Budgetary to Firm; (3) Improvement in Pricing: when there is a request for further refinement in discounting beyond initial rack rate quote ICM provided; (4)Refinement to Design: when there is a request to dive deeper in to design and solutioning; (5) Implementation: when implementation equals SD-WAN
· Order Processing: Assist in the seamless transition of approved quotes into formal sales orders
· Proactive Check-ins: Perform regular, scheduled check-ins with managed accounts to maintain consistent engagement
· Order Processing: Assist in the seamless transition of approved quotes into formal sales orders
· Accelerate sales revenue by completing repeatable tasks in support of the sales function such as quoting, proposal development, forecast support and administrative activity.
· May be required to facilitate customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction.
· Data entry and reporting utilizing multiple internal systems and processes.
· Participation in internal sales meetings including forecasting, churn and install support.
· Participation in external client meetings in support of sales activity.
· Providing quality support to all stages of the sales cycle as needed to accelerate sales results.
· Develop a comprehensive knowledge of GTT products, solutions, and technologies in the managed services provider space.
· Develop the ability to operate independently as an effective customer facing member of the GTT sales team.
· Performs other duties as assigned
Desirable Experience/Qualifications:
· Experience working as part of a technology sales team
· Grasp of managed services to include Connectivity, SDWAN, Security, and SASE
· Previous experience working in a 100% remote home environment within a complex team environment.
· Excellent interpersonal, verbal and written communication skills with sound presentation techniques and aptitude.
Hours/Travel/Shift:
· Standard business hours, Monday – Friday.
Core Competencies
· Industry awareness: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
· Networking awareness: Understanding of the business value of creating mutually beneficial relationships with individuals outside of incumbent's own organization and ability to generate productive relationships with internal and external partners that improve access to resources and expertise.
· Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.
· Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
· Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
· Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
· Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
· Perseverance and Follow-Through: Knowledge of how to maintain and record contact with customers and prospects; ability to effectively continue an approach to a customer or customer group through repeated contacts and in spite of initial uncertainty about the outcome.
· Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Universal Competencies
· Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
· Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
· Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.