Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Asset Administrator Advanced under minimal supervision, performs Hardware Asset analysis for multiple clients of the CABO Asset Organization. Will assist in the development and execution of Steady State Asset Management processes. Will manage the resolution of conflicts in the data by interfacing with internal and external teams. Will ensure accuracy and availability of asset information for operational use as defined in the client Statement of Work. They are the escalation point to the end user for resolving all inconsistencies in the Asset Repository (verify asset inventory accuracy by identifying discrepancies between Asset Repository and auto-discovery data, billing data, ADMS, and other data repositories). They need to have visibility of changes in the client business in order to determine if changes in the amount or configuration of the assets are aligned with the clients business needs. Will coordinate with other teams to identify and analyze root cause of Asset Database errors (exceptions), reconcile the discrepancies, and ensure root cause is resolved and error generation is eliminated.
The Sr. Analyst will be expected to cover the Asset Manager on leaves or vacations and take that experience as on the role training experience; also, the Sr. Analyst is expected to have a more active participation in the engagement with the end customer and well as have enough acumen of the Asset Manager Role as well as the overall engagement and startup process for the accounts.
Roles & Responsiblities
• Uses Asset Management standards, process and procedures as required
• Is accountable for populating the Asset Management Database with accurate configuration, location and lifecycle information
• Is responsible for the accuracy and availability of populated asset information in the Asset Management Database, ensuring compliance to client standards
• Analyzes asset data produced by different tools to improve and verify the quality of the asset data
• Produce standard and AdHoc reports
• At the direction of the Asset Manager, undertakes periodic audit of asset information
• Ensures that agreed asset audit variances are reconciled and changes are applied to the Asset Management Database
• Ensures that variances in data accuracy in the Asset Management Database are monitored and corrected accordingly and that corrective actions are taken to prevent recurring variances
• Is responsible for owning efficient, quality problem resolution, where Asset Management expertise is required
• Provides input to Asset Management process improvement and actively participates in providing ideas both internally and externally
• Effectively measures the impact of improvements in the process by baselining and keeping a series of meaningful business metrics and reports
• Responsible for training and mentoring new Asset analysts or Data Analysts on tools/processes/procedures pertaining to their account or overall to CABO
Educational/Professional Experience/Competencies
o 4+ years experience with Hardware or Software Asset management or related activities
o Bachelors Degree or equivalent business experience
o ITIL Foundations certified or in depth understanding of Asset Management processes and lifecycle
o Asset Center or Asset Manager proficiency (or any other Asset Repository System)
o Proficient problem solving skills
o Proficient business communication skills
o Proven record to analyze high volumes of data to ensure accuracy and compliance to standards
o Ability to query and compare data
o Proficient in Microsoft Excel
o Capacity to lead multidisciplinary teams that are not under his/her direct supervision
o Time management and work-load balancing skills
o Able to prioritized and multitask
Critical Skills
o Software Licensing
o Lease Management
o Maintenance Contracts
o Auto-discovery Tools / Compliancy Reporting tools
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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