Reporting to Informatics Technical Lead, We are looking for an Informatics Technical Specialist to join our Diagnostic Team.
PRIMARY OBJECTIVE OF THE POSITION
A technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott’s consumer healthcare strategy. Core responsibilities of this role include complex IT implementation, testing, training, and escalation management. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.
What You'll do:
Responsible for the end-to-end implementation, testing and training of the Abbott Digital applications with a focus on quality and customer satisfaction.
Proven ability to become a trusted advisor to customers and provide the highest levels of customer satisfaction.
Strong verbal and written communication skills with excellent customer facing capabilities.
Attention to detail and a concern for quality.
Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.
Become a trusted advisor to customers.
Identify customer needs, propose solutions, and resolve problems.
Provide feature/ product enhancement input based on customer feedback.
Maintain and assume accountability for a culture of high customer service.
Execute project work plans with a focus on timely completion & risk mitigation.
Track and report on assigned project aspects on a regular basis.
Configure and integrate products to customer specifications; deliver training.
Provide customer support assistance, as needed.
Revise and keep up to date, all project documents and systems of record.
Participate in team and customer meetings effectively.
Required qualifications and background:
Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Fluency in English.
Sound understanding of diagnostics laboratory workflows and related technologies.
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.
Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.