Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As an ITIL Process Specialist at Kyndryl, you will be responsible for establishing, implementing, and governing IT service management processes that enable efficient and reliable operations. In this role, you ensure that ITIL processes are effectively designed, adopted, and continuously improved to support business‑critical services.
You will act as a process and delivery leader, working closely with operational teams and stakeholders to standardize execution, drive operational discipline, and promote best practices aligned with ITIL frameworks. Your leadership and experience will directly contribute to service quality, operational maturity, and customer satisfaction.
Key Responsibilities
Establish, document, and maintain ITIL-based operational processes to support stable and efficient service delivery.
Lead and coordinate multiple ITIL processes (e.g., Incident, Problem, Change, Service Request, Continuous Improvement).
Provide team leadership, guiding operational teams on process execution, adherence, and continuous improvement.
Monitor process performance, identify gaps, and drive optimization initiatives aligned with operational objectives.
Collaborate with cross‑functional stakeholders to ensure consistent adoption of ITIL processes and governance standards.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to growing your career. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused.
Required Skills and Experience
8+ years of experience in IT operations, IT service management, or process governance roles.
Proven experience working with multiple ITIL processes in enterprise or large‑scale operational environments.
Demonstrated leadership experience, including team coordination, guidance, or people management.
Strong understanding of operational process design, implementation, and continuous improvement.
Intermediate English proficiency, required for documentation and collaboration with global teams.
Strong analytical, communication, and stakeholder management skills.
Preferred Skills and Experience
ITIL certification (ITIL v3 or ITIL 4) or formal training in IT Service Management frameworks.
Experience working in large, complex, or regulated enterprise environments with multiple operational stakeholders.
Experience supporting or governing global or multi‑geography IT operations.
Strong stakeholder management skills, with the ability to influence adoption of processes across technical and non‑technical teams.
Familiarity with ITSM tools (e.g., ServiceNow or similar platforms) used to support ITIL process execution and reporting.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.