IT Systems Administrator

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$29.27 - $43.25

Scheduled Weekly Hours:

40

Position Overview

SUMMARY (BASIC PURPOSE OF THE JOB)
Responsible for the administration, maintenance, and support of computer systems, network infrastructure, and IP-based phone systems. Works collaboratively with other IT teams to plan, implement, and maintain systems that support organizational operations. The role includes identifying and automating repetitive tasks, developing scripts to streamline daily operations, and applying modern tools and emerging AI-assisted solutions to improve efficiency and reliability.

MINIMUM REQUIREMENTS

Education:
Associate’s degree or 2 years relevant hands-on experience as outlined in the job description.

Experience:
Two or more years of experience supporting Windows-based systems, virtual desktop environments, and network-connected infrastructure. Experience in system administration, scripting or automation for recurring tasks, and basic support of IP-based phone systems. Hands on experience with endpoint virtualization and management tools.

Other Credentials:
Industry certifications such as Microsoft, VMware, or CompTIA preferred.

KNOWLEDGE AND SKILLS

Primary Skills – (Core Focus):

• Administration and maintenance of Windows and VDI environments
• Use of scripting or automation tools to support daily operations
• Troubleshooting of software, hardware, and connectivity issues
• Configuration and basic support of IP-based phone systems
• Effective communication and coordination within technical teams

Additional Skills – Supporting Infrastructure:

• Working knowledge of virtualization technologies (VMware, Citrix)
• Familiarity with endpoint management, patching, and deployment tools
• Understanding of network fundamentals and security principles
• Ability to document procedures and follow established standards
• Focus on process improvement and service reliability

ESSENTIAL FUNCTIONS

• Supports installation, configuration, operation, and maintenance of systems hardware, software, and infrastructure.
• Develops and uses scripts or automation processes to streamline recurring administrative tasks.
• Troubleshoots and resolves issues with desktops, VDI, Thin/Zero clients, Macs, and IP-based phones.
• Provides support for on-site rollouts, upgrades, and equipment installations.
• Assists with the creation, testing, and deployment of system and VDI images.
• Apply updates and patches in accordance with departmental procedures.
• Documents configurations, updates, and troubleshooting steps accurately and in a timely manner.
• Participates in testing and implementation of tools or processes that enhance system stability or efficiency.
• Communicate effectively with end users and internal teams on service issues and project tasks.
• Adheres to organizational policies, change control, and security standards, including HIPAA requirements.
• Participates in departmental meetings, training, and process improvement initiatives.

• Provides on-site and remote support for end users and systems as required.
• Participates in training and skill development to remain current with supported technologies.
• Assists with internal documentation and contributes to team knowledge resources.
• Performs other duties as assigned to support departmental objectives.
• Other duties as assigned

Areas of responsibility

• System and virtual desktop administration
• Infrastructure automation and maintenance
• Fieldwork for rollouts and IP phone system support
• Documentation and compliance
• Operational reliability and service support

Key metrics for success

• Timely completion of assigned maintenance and project tasks
• Accuracy and quality of documentation
• Reduction in recurring manual processes through automation
• Stability and availability of supported systems
• Compliance with security and operational standards
• Effective communication and coordination with team members

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:

• Occasional physical demands include: Standing, Walking, Carry objects , Push/Pull, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities
• Continuous physical demands include: Sitting, Keyboard use/repetitive motion Lifting Floor to Waist 75 lbs. Lifting Waist Level and Above 75 lbs.
• Sensory Requirements include: Accurate Near Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
• Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.