We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
The Target Pay for this position is $32.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
PURPOSE OF JOB:
The IT Support Technician will report directly to the IT Support Manager troubleshooting and configuring individual PC’s, network connections, email servers and other local software/hardware on a day to day basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide support to off-site lab staff/facilities and pathologists
Provide support for labs nationwide
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Respond to inquiries via Email, over the phone, in person or ticketing software
Troubleshoot network connections, thin clients, and PCs
Repair printers: Laser & Zebra printers
Provide hands-on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company’s LAN, data/voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers
Troubleshoot PCs via remote access (Teamviewer, Splashtop)
Perform virus, malware, and spyware removal from networks and individual PCs
Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair
Isolate and determine the root cause of complex technical problems.
Work with the telecommunication team to resolve circuit issues, opening and closing trouble tickets.
Support development and implementation of networking projects and new technology installations.
Assist with the breakdown and set-up of new laboratories.
May be asked to participate in enterprise initiatives, special projects and other duties as assigned.
EDUCATION/EXPERIENCE:
High School Diploma or equivalent; bachelor’s degree preferred.
Minimum of 2 years of IT experience
Hands-on hardware troubleshooting experience.
REQUIRED SKILLS AND ABILITIES:
Ability to thrive in a team environment
Strong organizational skills, ability to manage multiple tasks with minimal supervision
Computer literacy and working technical knowledge of network and PC operating systems
Knowledge of laboratory procedures and workflow is helpful
Experience with network troubleshooting
Quick learner who is able to learn new technologies and web programming languages independent of formal training
Excellent problem solving, critical thinking and analytical skills
Outstanding oral and written communication skills
PHYSICAL DEMANDS:
Extensive sitting, phone, and computer use
Extend and reach with hands and arms and use hands and fingers
Occasionally required to bend, kneel, stoop, or crouch
May be required to lift, move, and carry up to 50 lbs.
Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.
Hearing ability to effectively communicate via the telephone and in person
Ability to communicate verbally on the telephone and in person
Fluency in the English language
Extended hours may be needed
WORK ENVIRONMENT:
The employee will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent.
The noise level in the work environment is usually moderate. The employee will be required to use a computer, spreadsheets, database management, email, and the Internet. The employee is frequently required to use a calculator; fax, copy machine, and phone system.
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Benefits
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
Benefits eligiblity is based on employment status.
Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
Commitment to Equal Employer Opportunities
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.