Job Summary
The IT Support Specialist is responsible for providing technical support for a full range of business technology solutions, including computer systems (hardware and software), network infrastructure, mobile devices, telephone systems, printers, video monitoring systems and peripheral device upgrades. Must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Support Specialist must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution.