The Senior Manager, Technical Support will lead Everbridge’s global technical support operations for our critical event management platform. This role oversees multiple teams of technical support engineers, ensuring an exceptional customer experience across all tiers of support.
You will set strategic direction for service delivery, drive continuous improvement initiatives, and collaborate closely with Product, Engineering, Cloud Operations, and Customer Success to ensure customers receive timely, high-quality resolutions. The ideal candidate is a seasoned leader who thrives in a fast-paced, high-availability SaaS environment and is passionate about building scalable support organizations that deliver measurable impact.