IT Support Specialist

About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.

Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.
We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

ABOUT THE ROLE

We're seeking a motivated IT Support Specialist to join our growing IT team in Broomfield. This role is perfect for someone who's passionate about technology, loves solving problems, and wants to make a real impact at a company driving the clean energy revolution. You'll be the first point of contact for technical support, ensuring our team has the tools and systems they need to succeed. Additionally, you will be setting up computers for new workers and collaborating on projects to enhance and maintain our IT infrastructure.

WHAT YOU'LL DO

Technical Support & Troubleshooting (70%)

• Provide first-line technical support via email, phone, and ticketing system (Jira Service Management)
• Set up and configure workstations with computers, monitors, and peripheral devices
• Install, configure, and troubleshoot Windows 11, macOS, Microsoft 365, and business applications
• Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices)
• Support remote and hybrid employees with VPN, remote desktop, and collaboration tools
• Maintain accurate documentation of incidents, resolutions, and knowledge base articles
• Escalate complex issues to senior IT team members when needed

System Administration & Maintenance (20%)

• Assist with user account management in Microsoft 365 and Azure AD
• Monitor and maintain IT asset inventory and equipment lifecycle
• Support software deployments and updates across the organization
• Ensure security best practices for endpoint devices and user access
• Participate in IT projects and infrastructure improvements

Facilities Coordination (10%)

• Coordinate with property management for building-related IT infrastructure
• Manage conference room technology and AV equipment
• Support office moves, adds, and changes

WHAT WE'RE LOOKING FOR

Required Qualifications:

• 1-3 years of experience in IT support, help desk, or similar technical role
• Strong troubleshooting skills with Windows 10/11 and macOS environments
• Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Understanding of networking basics (TCP/IP, DNS, DHCP, WiFi)
• Excellent communication skills with ability to explain technical concepts to non-technical users
• Customer service mindset with patience and professionalism
• Ability to work independently and prioritize multiple tasks
• Comfortable with both in-office and remote support

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certification
• Experience with IT ticketing systems (Jira Service Management, ServiceNow, Zendesk)
• Familiarity with Azure Active Directory and cloud-based IT management
• Basic PowerShell or scripting knowledge
• Experience supporting Mac/Windows hybrid environments
• Understanding of VPN and remote access technologies

WHAT MAKES YOU STAND OUT

• Self-starter who proactively identifies and solves problems
• Eager to learn new technologies and expand technical skills
• Strong documentation habits and attention to detail
• Team player who collaborates well with colleagues across departments
• Interest in automation and process improvement

WHAT WE OFFER

Professional Development:

• Hands-on experience with enterprise cloud technologies (Microsoft 365, Azure, Atlassian)
• Mentorship from experienced IT professionals
• Clear career progression path within IT department
• Annual incentive plan based on company performance

Work Environment:

• Modern office in Broomfield with collaborative workspaces
• Standing desks available
• Supportive team culture focused on growth and learning
• Be part of a mission-driven company making real environmental impact

PHYSICAL REQUIREMENTS & ENVIRONMENT

• Ability to lift and move computer equipment (up to 50 lbs occasionally)
• Extended periods working at computer workstation
• Moderate office noise levels
• Some physical mobility required for on-site support and equipment setup
• Regular, predictable attendance required

Salary Range

$52,400.00 - $78,600.00

What We Offer: 

At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including:  

• A competitive compensation package, including eligibility for a bonus or commission based on the role, and equity
• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
• 401k (pre- or post-tax) on first day of employment
• 12 paid calendar holidays per year
• Flexible time-off

Learn More

To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links:

• Company Overview
• Newsroom
• Case Studies
• LinkedIn

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.