IT Support Specialist
Elsewhere Entertainment is looking for an IT Support Specialist to join the development of a new IP.
Feed your creativity while collaborating with our team of highly skilled developers to build something innovative, exhilarating, and expansively entertaining!
As a member of the IT team, you will serve as the senior on-site technical escalation point, supporting complex incidents beyond first-line support. You will perform in-depth diagnostics, manage hardware lifecycle and IT assets, support local infrastructure, and contribute to technical improvement initiatives. A significant part of the role includes hands-on hardware preparation, onboarding support, and helping ensure a seamless end-user experience. This role focuses on advanced technical support, escalations, and responsibility for local infrastructure within a dynamic office environment. You may be a strong fit for this role if you are technically skilled, service-oriented, highly organized, and comfortable leading issues from root cause analysis through long-term resolution in collaboration with others.
As a member of the project, you’ll help take the studio and our game from great to even better; with a focus on inclusivity, mutual respect (for ourselves and our players), thoughtfulness, empathy, professionalism, and collaboration.
Serving as the primary on-site escalation point (L2/L3) for complex technical issues.
Providing hands-on, personalized support to end users.
Responding to and resolving help desk requests via email, in person, or through a ticketing system.
Managing the full IT asset lifecycle, including procurement support, configuration, tracking, audits, and decommissioning.
Performing advanced troubleshooting across hardware, operating systems (Windows and macOS), endpoint management, and collaboration tools.
Supporting and maintaining local office IT infrastructure, including network equipment, meeting rooms, printers, and AV systems.
Collaborating with global IT teams and vendors to resolve escalated issues and implement improvements.
Participating in and occasionally leading technical projects, such as office upgrades, infrastructure rollouts, and process automation initiatives.
Supporting office moves by coordinating the setup and relocation of equipment.
Assisting with recurring IT support tasks and contributing to improvements in IT support processes.
Professional proficiency in English (spoken and written), sufficient to perform the responsibilities of the role (minimum B2 level or equivalent).
Demonstrated experience in IT support with exposure to L2/L3 responsibilities
Relevant education or equivalent practical experience in IT or a related field
Strong knowledge of computer hardware, operating systems (Windows/macOS), and software troubleshooting
Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, switching, wireless networking)
Ability to support hardware setup and relocation tasks (reasonable accommodations available).
Familiarity with ITIL processes (Incident, Problem, Change Management) is preferred
Experience working in an IT Service Management (ITSM) environment
Experience with Microsoft 365, endpoint management tools (e.g., Intune, Jamf, SCCM or similar)
Strong organizational skills and strong communication skills with the ability to explain technical topics to non-technical users
High level of customer service orientation and comfort working in a face-to-face office environment
Willingness to learn and grow in a fast-paced environment
Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Our World
At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.
We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization.
We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up.
Ready to Activate Your Future?
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