IT SPECIALIST(INFOSEC/CUSTSPT)

IT SPECIALIST(INFOSEC/CUSTSPT)

Department: Department of the Navy

Location(s): Wahiawa, Hawaii

Salary Range: $88809 - $121380 Per Year

Job Summary: This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Major Duties:

• You will serve as an IT Specialist (INFOSEC/CUSTSPT) in the Current Operations Branch, Pacific Region Network Operations Center (PRNOC), Operations Department at Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS PAC).
• You will serve as the Pacific Region Network Operations Center network administrator by monitoring and provide secure network systems support.
• You will ensure that inquiries and problems concerning CENTRIXS networks and services are expeditiously resolved.
• You will answer, respond to and resolve all incoming requests received via phone, email, instant messages and/or Official Message Traffic, subsequently documenting the requests in the trouble ticket database.
• You will provide documentation to the chain of command and input data into the Enterprise Network Monitoring System (ENMS) trouble tickets.
• You will maintain network infrastructure and architecture, monitory network capacity and performance.
• You will maintain, troubleshoot, and conduct preventive maintenance of the equipment.
• You will identify and track modifications required to enhance and maintain installed networking equipment.

Qualifications: Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Integrating network systems consistent with existing network infrastructures. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Interacting with network engineers and technicians to diagnose and resolve network infrastructure problems. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Providing assistance, adjusting, modifying and recovering network connectivity. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Providing information, planning, coordinating and resolving problems. In addition to my experience demonstrating the four competencies above, I have qualifying experience such as: -Experience troubleshooting routers and switches, cryptographic devices, firewall equipment and mail guards. -Experience analyzing and resolving problems with operating systems, network systems, protocols, and equipment. -Experience monitoring, maintaining and operating multiple operating systems-based network platforms. -Experience providing customer support to receive, respond to, and ensure complete resolution of network problems. This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-11. Additional qualification information can be found from the following Office of Personnel Management website:https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to Apply: Interested Applicants must submit resumes/application packages to: NCTP.RESUMES.FCT@navy.mil. with Email Subject line: RPA #438320, ATTN: Ursula Carvalho Facsimile applications will not be considered. All resumes/applications must be received no later than the close date of this flyer. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant. Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

Application Deadline: 2026-05-07