Department: Other Agencies and Independent Organizations
Location(s): Woodlawn, Maryland
Salary Range: $121785 - $158322 Per Year
Job Summary: IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.
Major Duties:
Qualifications: Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. DUTIES: Serves as a technical authority for installation, monitoring, troubleshooting, and repairs of systems components, including client systems, physical and virtual file, print servers and network connectivity devices. Works nationally with component personnel installing, troubleshooting, and overseeing all or portions of major project initiatives using a variety of utility, communication, word processing, database, spreadsheet, and network software. Performs root cause analyses and designs failure prevention mechanisms in response to trend data. Diagnoses and resolves highly complex systems integration or configuration related problems in response to customer reported incidents. Serves as a point of expertise and escalation to other systems staff in utilizing and responding to electronic ticketing systems used for tracking IT problems reported by systems staff and customers. Remotely manages and repairs user, application, database, and server systems, through a variety of remote assistance tools. Gathers requirements, negotiates options, and designs solutions, and then integrates client and server hardware, software, and systems requirements to effectively address component workload demands. Configures standard and unique software packages to meet specific user needs, as well as identifies unique solutions to highly technical requirements. Designs complex systems solutions. Serves as a component subject matter expert on client/server, database, and systems services while representing the component on agency workgroups. Ensures all network infrastructure, system, and programming changes are implemented in a timely manner and all required data is created and transmitted on schedule. Evaluates, designs, and implements security permissions and controls to ensure appropriate levels of access to all files, services, networks, and software on the agency network infrastructure. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN THEIR ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION. To qualify for the 2210 IT Specialist series, you must demonstrate the following competencies. Experience must be IT related but may be demonstrated by paid or unpaid duties and/or completion of specific, intensive training (for example, IT certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition, to qualify for this GS-13 position you must have at least 52 weeks of specialized experience at or equivalent to the GS-12 level or above, which is in or related to the work of the position to be filled, that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include: Providing IT support, including Active Directory and Exchange account management, hardware and software troubleshooting Utilizing ticketing systems to respond to and track IT support requests, remotely installed, managed, and repaired a variety of applications. Leading technical projects, ensuring timely implementation of solutions, and training and mentoring team members on technical procedures and best practices. Communicating effectively with users and team members, both orally and in writing, to resolve technical issues and deliver high-quality customer support. PLEASE NOTE: Specialized Experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration. Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, including submission of the required documentation (see Required Documents). The application process is as follows: Click Apply Online Answer the questions and attach any necessary supporting documents Click Submit Application prior to 11:59PM (ET) on or before a cutoff date or announcement closing date Announcement cutoff dates: 03/19/26 03/26/26 04/02/26 04/09/26 04/16/26 04/23/26 04/30/26 05/07/26 05/14/26 05/21/26 05/28/26 06/04/26 06/11/26 06/18/26 06/25/26 07/02/26 07/09/26 07/16/26 07/23/26 07/30/26 08/06/26 08/13/26 08/20/26 08/27/26 09/03/26 9/11/26 You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit https://www.usajobs.gov/Help/how-to/application/status/. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers@ssa.gov. Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided. Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
Application Deadline: 2026-09-11