IT SPECIALIST (CUSTOMER SUPPORT)

IT SPECIALIST (CUSTOMER SUPPORT)

Department: Department of the Air Force

Location(s): Air Force Academy, Colorado

Salary Range: $30 - $35 Per Hour

Job Summary: About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Resource Management Office, Air Force Academy, Colorado. This position does include benefits. .

Major Duties:

• Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. Uses established computer techniques to identify and promptly resolve network-related problems within the organization. Troubleshoots hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems. Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware-related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity, and readjusting the system when full operating configuration is resolved. Participates with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for application by self and others. Serves as project officer for recommending selection of and installing new computer systems and software, and maintaining all computer systems. Administers the process to consider user requests for additional computer hardware and software. Analyzes processes and/or problems relative to the design and selection of automated systems. Determines if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Coordinates with other base agencies and contractors to ensure compliance standards are met. Maintains an extensive organizational inventory of computer hardware and software. Assists in the installation and testing of system releases and computer upgrades. Assists in making recommendations for system improvements. Provides support to customers by writing applications programs using higher-level programming languages. Maintains established applications programs, and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques. Explains system capabilities, limitations, and output variations to users. Administers the computer security program. Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards. Accomplishes risk analyses, accreditation, and certification packages. Provides training and assistance to customers. Provides customer training and assistance for new computer systems. Provides technical assistance to current and potential users of systems to minimize computer disruptions. Conducts Computer Systems Security Officer (CSSO) training for functional area CSSOs, including contingency planning and incoming personnel security procedures. Moves and sets up computer system equipment to include peripherals. Serves as a Limited Purebred Agent. Performs work on the SIPRNET when required. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12900331

Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/23/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience which has provided a general knowledge of the techniques for analyzing and evaluating system software and hardware requirements. Knowledge of DoD and Air Force automated data processing and networking standards, policies, and techniques. Knowledge of computer hardware and software systems and their interfaces; and higher level programming languages. Knowledge of data content and output options for a variety of administrative, scientific and/or technical program applications that are processed on any of several multi-program operating systems. Knowledge of facility environment and infrastructure to support computer systems. Ability to use and maintain a computer system, equipment, and software; analyze computer network, software, and hardware problems and develop effective and economical solutions; and train users on new computer systems. Ability to communicate effectively, both orally and in writing. This position may be required to work other than normal duty hours and may be required to perform other duties as assigned. Must be able to lift objects weighing up to 40 pounds. You will be evaluated on the basis of your level of competency in the following areas:

How to Apply: To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 03/23/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Application Deadline: 2026-03-23