• Casual role commencing as soon as possible
• HEW 6 + 12% superannuation
• Based at the Melbourne CBD campus, flexible working arrangements
About RMIT
RMIT offers life-changing experiences for our students, and helps shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.
Our Values inspire us, wherever we are in the world, and guide how we live and work together.
Imagination. Integrity. Courage. Passion. Impact. Inclusion.
About the Operations Portfolio
The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The portfolio incorporates the following business units: Data and Analytics, Finance and Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR) and Property Services Group (PSG). The Portfolio is integral in bringing the RMIT strategy to life, across the globe.
About this role
Activities of this casual role may include responding to customer enquiries at first point of contact, providing a high level of customer service skills across all customer contact channels, such as phone, email and online platforms. The role may also involve researching issues to understand their root cause, providing clear advice to resolve them, or escalating more complex or high-risk enquiries to the appropriate specialist teams.
Our ideal candidate will have:
• Experience delivering professional support services to IT, Finance and/or HR.
• Knowledge of ServiceNow, Workday or service desk experience is desirable.
• Customer centric mindset.
• Strong communication skills.
• Ability to gather facts, think logically and give clear advice.
• Ability to build strong relationships with staff and external partners.
• Proficiency using Microsoft suite and openness to learn new technologies.
• Strong focus on knowledge creation and management
Qualifications
A relevant tertiary qualification and/or experience in a service desk environment.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
To Apply
Please submit your CV and covering letter by clicking on the ‘Apply’ link below. Please save as a PDF titled with your full name and JR47815, eg. John Smith CV JR47815.
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.