Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
The IT Manager, India leads End User Services and Enterprise Service Desk (Level 1 support) operations for Oportun’s India workforce while partnering closely with U.S. and Mexico-based teams to ensure seamless global IT support coverage. This role is responsible for managing onboarding technology enablement, day-to-day end-user support, incident management, and service delivery excellence across the region, including overlap support for U.S./Mexico business hours.
The IT Manager drives operational efficiency through effective use of ServiceNow and enterprise endpoint management platforms while ensuring secure, reliable, and scalable IT support services. By enabling employee productivity and minimizing downtime, this role directly supports Oportun’s mission of delivering accessible and responsible financial services.
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