IT Administrator

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

SUMMARY OF POSITION

The IT Administrator is responsible for the administration, maintenance, and support of Hale’s IT infrastructure, systems, and end‑user technologies. This role combines help desk operations, systems administration, networking, cybersecurity compliance, and project management. The ideal candidate is customer‑focused, proactive, and experienced in both hands‑on technical support and enterprise system administration within a manufacturing environment.

DUTIES AND RESPONSIBILITIES

Help Desk, User Support & Desktop Administration

• Manage all help desk activities and ticketing using ServiceNow.
• PC acquisition, configuration, installation, and ongoing desktop/peripheral support.
• Train and mentor new employees in IT systems and solutions.

Systems & Server Administration

• Manage and maintain servers, storage, virtualization environments, and disk arrays.
• Administer Microsoft Active Directory, including user provisioning, group policies, and patching.
• Administer Veeam backup systems.
• Support SQL Server, engineering applications, DNC systems, and FTP/Web clients.
• Plan and execute system upgrades, migrations, and documentation.

Network & Telecommunications

• Provide LAN/WAN support, including switches, cabling, and wired/wireless networks.
• Support Cisco UCaaS PBX systems and company cell phones.
• Troubleshoot and monitor network performance.

Cybersecurity & Compliance

• Ensure cybersecurity policies and standards are implemented and followed.
• Support and enforce compliance initiatives related to IT and data security.

Project, Vendor & Asset Management

• Manage IT‑related projects and task delegation.
• Manage vendors, procurement, asset research, tracking, and secure equipment disposals.

Other Duties

• Collaborate with cross‑functional departments to support their IT needs.
• All other duties as assigned.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES

• Excellent analytical, communication, interpersonal, and customer service skills.
• Ability to multitask, work under deadlines, and drive continuous improvement.
• Strong knowledge of Windows, networking protocols, and virtualization.
• Experience with manufacturing environments, automation systems, and business applications.
• Understanding of security principles and methodologies.
• Ability to collaborate effectively across departments.
• Experience with telephone system support and enterprise LAN equipment.

EDUCATION AND EXPERIENCE

• Degree studies in Information Technology, Computer Science, Information Systems, Business, or equivalent experience.
• 5+ years of IT technical support or systems administration experience in a Microsoft ADS environment.
• A combination of education, training, and applicable systems experience in a manufacturing environment.
• Strong technical, communication, and interpersonal abilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and move up to 40 pounds or over 40 pounds with assistance.  Specific vision abilities required by this job include close vision and ability to adjust focus. May be exposed to various workplace hazards, including chemicals, machinery, and noise. Proper use of personal protective equipment (PPE) is required.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.